Dianne Herrera
Las Vegas,NV
Summary
Accomplished Branch Operations Associate Manager at Wells Fargo Bank, N.A., with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in strategic planning and operations management, I have significantly improved team performance through effective staff training and leadership. Skilled in compliance and money handling, my approach has consistently achieved exemplary audit results and fostered a loyal customer base.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
Las Vegas, NV
07.2022 - 06.2024
- Conducted regular performance evaluations of team members, providing constructive feedback and identifying areas for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored branch cash optimization report to ensure cash flow is within limits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Remedied issues and conflicts among workers using negotiation and active listening.
Personal Banker
Wells Fargo Bank, N.A.
Las Vegas, NV
12.2019 - 07.2022
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Answered customer questions and explained available services such as deposit accounts including trust, estate, and court-blocked accounts.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services while conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Lead Bank Teller
Wells Fargo Bank, N.A.
Las Vegas, NV
08.2017 - 12.2019
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Performed random cash counts to ensure adherence to risk compliance.
Bank Teller
Wells Fargo Bank, N.A.
Las Vegas, NV
06.2007 - 12.2019
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Vocational Nursing - Nursing
Concorde Career College
Garden Grove, CA04.2012
Skills
- Strategic Planning
- Operations Management
- Staff Training and Development
- Task Delegation
- Product and service knowledge
- Staff Supervision and Management
- Money Handling
- Compliance understanding
Certification
Certified Notary Public
Languages
Tagalog
Native or Bilingual
Timeline
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
07.2022 - 06.2024
Personal Banker
Wells Fargo Bank, N.A.
12.2019 - 07.2022
Lead Bank Teller
Wells Fargo Bank, N.A.
08.2017 - 12.2019
Bank Teller
Wells Fargo Bank, N.A.
06.2007 - 12.2019
Vocational Nursing - Nursing
Concorde Career College