Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennica Call

Hutchinson,Kansas

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Captain

Prairie Dunes Country Club
07.2024 - Current
  • Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
  • Increased teamwork amongst servers through consistent communication and support during shifts.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Evaluated server performance regularly, providing constructive feedback for continuous improvement.

Lifeguard and Swim Instructor

YMCA
03.2022 - Current
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Coordinated and taught swimming lessons to children aged two to 10 years.

Prairie Dunes Food and Beverage Server

Prairie Dunes Country Club
06.2021 - Current
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Developed strong and lasting resident relationships.

Sales Associate

Cox Communications
09.2023 - 07.2024


  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

Hutchison Community College
Hutchinson, KS

Skills

  • First Aid and CPR
  • Relationship and Community Building
  • Dependable and Punctual
  • Creative Problem Solving
  • Curriculum Implementation
  • Group and Individual Instruction

Certification

  • Licensed CNA- 2021-2024
  • Red Cross CPR Certified,- 2022-2024

Timeline

Server Captain

Prairie Dunes Country Club
07.2024 - Current

Sales Associate

Cox Communications
09.2023 - 07.2024

Lifeguard and Swim Instructor

YMCA
03.2022 - Current

Prairie Dunes Food and Beverage Server

Prairie Dunes Country Club
06.2021 - Current

High School Diploma -

Hutchison Community College
  • Licensed CNA- 2021-2024
  • Red Cross CPR Certified,- 2022-2024

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Jennica Call