Jennica Call
Hutchinson,Kansas
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Captain
Prairie Dunes Country Club
07.2024 - Current
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
Lifeguard and Swim Instructor
YMCA
03.2022 - Current
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Coordinated and taught swimming lessons to children aged two to 10 years.
Prairie Dunes Food and Beverage Server
Prairie Dunes Country Club
06.2021 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed strong and lasting resident relationships.
Sales Associate
Cox Communications
09.2023 - 07.2024
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Hutchison Community College
Hutchinson, KSSkills
- First Aid and CPR
- Relationship and Community Building
- Dependable and Punctual
- Creative Problem Solving
- Curriculum Implementation
- Group and Individual Instruction
Certification
- Licensed CNA- 2021-2024
- Red Cross CPR Certified,- 2022-2024
Timeline
Server Captain
Prairie Dunes Country Club
07.2024 - Current
Sales Associate
Cox Communications
09.2023 - 07.2024
Lifeguard and Swim Instructor
YMCA
03.2022 - Current
Prairie Dunes Food and Beverage Server
Prairie Dunes Country Club
06.2021 - Current
High School Diploma -
Hutchison Community College
- Licensed CNA- 2021-2024
- Red Cross CPR Certified,- 2022-2024