Jennica Flory
Mission Viejo,CA
Overview
6
6
years of professional experience
Work History
Patient Advocate
Legrande Health Pharmacy
04.2025 - Current
- Fulfill patient medication orders and prepare samples with precision and care
- Serve as a point of contact for customer inquiries and needs
- Adapt quickly to changing procedures and systems to maintain workflow
LDS Missionary
The Church of Jesus Christ of Latter-day Saints
02.2024 - 04.2025
- Served in both proselyting and service-based assignments across Germany and the U.S.
- Developed strong interpersonal communication and leadership skills
- Adapted daily to new challenges, schedules, and cultural environments
Associate
In-N-Out Burger
11.2019 - 02.2024
- Delivered fast, high-quality service in a high-pressure team environment
- Adapted to different roles including cashier, cook, and customer support
- Maintained a strong work ethic and positive attitude during peak business hours
Customer Support Representative
Melaleuca Call Center
11.2022 - 07.2023
- Provided timely and helpful responses to customer questions and product issues
- Resolved concerns with empathy and professionalism
- Maintained performance metrics and adapted to high-volume customer service environments
Education
Bachelor's Degree - Business Management
BYU-Idaho
Rexburg, ID01.2028
Skills
- Excellent under pressure
- Committed to delivering high-quality work
- Adaptable and quick learner
- Customer-focused and empathetic
- Reads customer needs
- Clear communicator and team player
- Leadership
- Conflict mediation
- Friendly and outgoing
- Proficient in phone and in-person customer service
- Problem solving
- Safe food handling and serving
Timeline
Patient Advocate
Legrande Health Pharmacy
04.2025 - Current
LDS Missionary
The Church of Jesus Christ of Latter-day Saints
02.2024 - 04.2025
Customer Support Representative
Melaleuca Call Center
11.2022 - 07.2023
Associate
In-N-Out Burger
11.2019 - 02.2024
Bachelor's Degree - Business Management
BYU-Idaho
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