Jennie Chau
Elmhurst
Summary
Dedicated professional with extensive guest service experience and strong leadership skills. Proven ability to enhance customer satisfaction and operational efficiency through effective training and team collaboration. Seeking a management role to leverage skills in a dynamic organization.
Overview
8
8
years of professional experience
Work History
Home Caregiver
ABI FI Corp
New York
08.2020 - 07.2021
- Coordinated patient care to address medical needs effectively.
- Supported clients' daily living through personalized home care
- Prepared nutritious meals daily to support optimal health.
Barista Trainer
Starbucks
New York
08.2018 - 01.2020
- Developed training programs that equipped baristas with skills to meet performance goals.
- Facilitated exceptional guest service to enhance customer satisfaction.
- Designed promotional strategies to increase sales of weekly specials and seasonal items.
- Enforced cleanliness protocols to maintain restaurant's high hygiene standards.
Shack Cross Trainer
Shake Shack
New York
12.2015 - 01.2020
- Ensured great guest service and upholding Shack standards.
- Coached and guided team to achieve performance goals and enhance collaboration.
- Oversaw kitchen operations during shift to ensure smooth service delivery.
- Aided management in achieving sales targets through collaborative efforts.
Guest Service Trainer
Target
New York
04.2013 - 12.2015
- Supported team leaders in improving service delivery and fostering team cohesion.
- Developed strategies to achieve store sales targets and effectively execute promotions.
- Oversaw cash management for front end department.
Education
Pre-Clinical Nursing -
Queensborough Community College (QCC)
222-05, 56th Avenue Bayside, NY 11364 718.631.626206-2018
Undeclared Health -
Borough of Manhattan Community College (BMCC)
199 Chambers Street New York, NY 10007 06-2012
Skills
- Care coordination
- Patient advocacy
- Customer service
- Effective communication
- Team collaboration
- Time management
- Multitasking and organization
- Reliability and punctuality
- Adaptability
- Problem solving
- Training development
- Staff supervision
- Microsoft Word
- Excel
- PowerPoint
Languages
- Cantonese (modicum)
- Mandarin (modicum)
- English
Timeline
Home Caregiver
ABI FI Corp
08.2020 - 07.2021
Barista Trainer
Starbucks
08.2018 - 01.2020
Shack Cross Trainer
Shake Shack
12.2015 - 01.2020
Guest Service Trainer
Target
04.2013 - 12.2015
Pre-Clinical Nursing -
Queensborough Community College (QCC)
Undeclared Health -
Borough of Manhattan Community College (BMCC)