Jennie currier
Charlotte,Michigan
Summary
Dynamic Material Clerk at Ryder Logistics with a proven track record in enhancing inventory accuracy and customer satisfaction. Skilled in shipping and receiving, I excel in problem-solving and teamwork, having trained new staff and streamlined operations to improve efficiency. Committed to maintaining meticulous records and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Material Clerk
Ryder Logistics
11.2024 - Current
- Conducted regular audits of material stocks to identify discrepancies and implement corrective actions.
- Provided exceptional customer service to internal clients, addressing inquiries and resolving issues promptly.
- Trained new staff members on company policies, procedures, and best practices related to materials management.
- Maintained accurate records of incoming and outgoing materials, ensuring smooth operations within the department.
Tow Truck Dispatcher/Office Manager
Smiths Towing
01.2020 - 10.2024
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Updated company records diligently, keeping track of vehicle maintenance schedules and driver certifications.
- Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Organized weekly team meetings to discuss challenges faced in the field and strategize solutions for improved efficiency.
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Medical Assistant -
Ross Medical
Lansing, MI03-2010
Skills
- Packing and labeling
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Stock rotation
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Material Clerk
Ryder Logistics
11.2024 - Current
Tow Truck Dispatcher/Office Manager
Smiths Towing
01.2020 - 10.2024
Medical Assistant -
Ross Medical
Similar Profiles
JACOB ORNELASJACOB ORNELAS
Inventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway LogisticsInventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway Logistics
Dylan LoyDylan Loy
Material Handler/ Operations Technician at Ryder LogisticsMaterial Handler/ Operations Technician at Ryder Logistics
Jason GascaJason Gasca
Lead Maintenance Technician at Ryder LogisticsLead Maintenance Technician at Ryder Logistics
Nancy MendezNancy Mendez
Customer Service Representative at Ryder LogisticsCustomer Service Representative at Ryder Logistics
Jaelan WertzJaelan Wertz
EMT Ride Along Rotation(s) at Lansing Community CollegeEMT Ride Along Rotation(s) at Lansing Community College