Jennie Fisher
Vernon,NY
Summary
Experienced healthcare administration professional skilled in managing patient interactions and efficiently handling front-office tasks. Proficient in scheduling, record-keeping, and insurance verification with excellent communication abilities. Recognized for reliability and adaptability to changing needs while consistently prioritizing results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
CNY Cardiology
03.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Bank Teller
First Source Federal Credit Union
09.2023 - 02.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Team Leader, Sales Operations
Wal-Mart Supercenter
07.2017 - 01.2024
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Boosted team performance by implementing efficient sales strategies and techniques.
Education
Associate of Applied Science - Business Administration And Management
Morrisville State College
Morrisville, NY05-2008
High School Diploma -
Oneida High School
Oneida, NY05-2007
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Microsoft office
Timeline
Medical Receptionist
CNY Cardiology
03.2024 - Current
Bank Teller
First Source Federal Credit Union
09.2023 - 02.2024
Team Leader, Sales Operations
Wal-Mart Supercenter
07.2017 - 01.2024
Associate of Applied Science - Business Administration And Management
Morrisville State College
High School Diploma -
Oneida High School
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