Charlene Gregory
VERNON,NY
Summary
Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer 6 years' experience to a challenging new role.
Overview
6
6
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Better Hearing Of Madison County, PLLC
02.2021 - 08.2023
- Administered air conduction, bone conduction and speech audiometry tests.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Performed basic screening procedures such as pure tone screening, oto-acoustic screening and screening of ear canal status using otoscope.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
Hearing Instrument Specialist Trainee
Slocum-Dickson Medical Group
06.2017 - 02.2021
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Handled 20-30 calls per day to address customer inquiries and concerns.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Tested hearing with complete audiological examinations.
Education
Associate of Applied Science - Medical Office Assisting
Alfred State College
Alfred, New York 05.1984
High School Diploma -
Vernon-Verona-Sherrill Senior High School
Verona, NY06.1982
Skills
- Interpersonal Communication
- Patient care
- Organization and Time Management
- Testing procedures
- Hearing support devices
- Maintenance and Repair
- Documentation skills
Timeline
Licensed Hearing Instrument Specialist
Better Hearing Of Madison County, PLLC
02.2021 - 08.2023
Hearing Instrument Specialist Trainee
Slocum-Dickson Medical Group
06.2017 - 02.2021
Associate of Applied Science - Medical Office Assisting
Alfred State College
High School Diploma -
Vernon-Verona-Sherrill Senior High School
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