Jennie Gaston
Toledo
Summary
Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
17
17
years of professional experience
Work History
Lead QBHS Direct Youth Care Staff
Turning Point Residential
04.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Lead Sales Key Holder
Lane Bryant
06.2023 - Current
- Trained and mentored team members on sales techniques and customer service standards.
- Implemented merchandising strategies to enhance store presentation and drive sales performance.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Provided exceptional customer service, resolving issues effectively to enhance customer satisfaction.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
Team Member / Shift Leader/Assistant Manager /General Manager
Burger King Bennett Management Corporation
09.2008 - 08.2023
- Delivered exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Trained new staff on operational procedures and customer service best practices, fostering a cohesive team environment.
- Managed inventory levels effectively, reducing waste while ensuring product availability for busy shifts.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Maintained cleanliness and organization in work areas, contributing to overall restaurant presentation and safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
GED -
Scott High School
2400 Collingwood Blvd Toledo , Ohio 43624Skills
- Customer relations skills
- Scheduling and coordination
- Leadership qualities
- Customer service
- Decision-making
- Reliable and punctual
- Effective communication
- Scheduling appointments
- Staff training
- Staff supervision
Timeline
Lead QBHS Direct Youth Care Staff
Turning Point Residential
04.2024 - Current
Lead Sales Key Holder
Lane Bryant
06.2023 - Current
Team Member / Shift Leader/Assistant Manager /General Manager
Burger King Bennett Management Corporation
09.2008 - 08.2023
GED -
Scott High School