Jennie Gonzalez
Customer Service
Banning,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Specialist
Inland Empire Masonry
04.2020 - 02.2023
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Addressed customer account discrepancies and concerns.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed debtor payments and updated accounts to reflect new balance.
- Monitored accounts to verify compliance with payment terms and schedules.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Technical Support Representative
TaxxManic
08.2017 - 02.2020
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Troubleshot problems with software, hardware and networking for users.
- Diagnosed and troubleshot hardware, software and network issues.
- Recognized escalation needs and connected customers with advanced support staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Assistant
West Construction
11.2007 - 06.2015
- Reviewed files, records and other documents to obtain information to respond to requests.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Utilized office management software to record and track customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated and scheduled meetings and appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Processed incoming and outgoing mail and packages according to established procedures.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Assistant Bookkeeper
Sky D Limit 1 RdinReal Estate
02.2003 - 11.2007
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accounts Receivable Specialist
Fourth St Rock
08.2002 - 02.2003
- Reviewed and posted daily payments
- Maintained accurate and complete billing system and process
- Resolved customer inquiries regarding billing, charges, and payments
- Generated requests for refund checks for overpayment
- Prepared, reviewed and sent out collection letters on set schedule
- Identified trends and provided feedback regarding billing issues and uncollectible accounts.
Collections Specialist
All American Asphalt
09.2001 - 08.2002
- Prepared, reviewed and sent out collection letters on set schedule
- Identified trends and provided feedback regarding billing issues and uncollectible accounts
- Negotiated with customers to reach payment agreements
- Monitored outstanding account balances and determined need for further collections action
- Analyzed credit reports to assess customer payment history
- Resolved customer billing issues to expedite cash flow
- Recorded and maintained records of billing addresses, credit limits and billing frequency.
Education
Computerized Accounting In Accounting -
Skadron College
Skills
- Payment processing Employee relations
- Strong client relations skills Billing and collections expert
- Data entry File and records management
- Payroll Recruitment
- Vendor invoice processing Pre-employment screening
- Bookkeeping
- Accounts receivable
- Accounting software
- Masonry
- Payments Posting
- Invoice Preparation
Timeline
Accounts Receivable Specialist
Inland Empire Masonry
04.2020 - 02.2023
Technical Support Representative
TaxxManic
08.2017 - 02.2020
Office Assistant
West Construction
11.2007 - 06.2015
Assistant Bookkeeper
Sky D Limit 1 RdinReal Estate
02.2003 - 11.2007
Accounts Receivable Specialist
Fourth St Rock
08.2002 - 02.2003
Collections Specialist
All American Asphalt
09.2001 - 08.2002
Computerized Accounting In Accounting -
Skadron College