COURTNEY SOUZA
Eastvale,CA
Summary
Service Advisor with 5+ years of experience in automotive service, customer relations, and sales. Adept at enhancing operational efficiency and customer satisfaction. Demonstrates expertise in inventory management, team leadership, and problem-solving, ensuring seamless service delivery and client engagement. Committed to driving innovation and quality control, leveraging advanced communication skills to foster collaborative and productive environments.
Overview
15
15
years of professional experience
Work History
Service Advisor
Airstream Inland Empire
05.2021 - Current
- Created repair orders detailing identified symptoms, problems, and causes.
- Developed estimates by costing materials, supplies, and labor, and calculating payment
- Coordinated with insurance providers to ensure claims approval.
- Processed service orders to obtain authorization from manufacturer warranty.
- Managed dispatching of work orders to specified technicians.
- Booked, flagged, and closed repair orders in database
- Greeted customers on service drive, addressed concerns, and maintained contact throughout duration of service visit
- Contacted service contracts, presented corrections, and obtained approval for repairs
- Oversaw pre-delivery inspections following check-in of new units from factory.
- Managed technicians' workload to meet monthly flagging standards.
- Ensured timely and effective resolution of service repair issues for customer satisfaction.
Warehouse Fulfillment Associate
Amazon Warehouse
03.2020 - 05.2020
- Processed and organized newly arrived stock.
- Managed order selection and delivery processes for partner locations.
- Prepared and packaged inventory ready for truck shipments.
- Operated Amazon machinery such as forklift, cherry picker, and pallet jack
- Developed communication proficiency with team members to guarantee prompt delivery.
- Retrieved inventory items in compliance with warehouse standards.
Service Administrative Assistant
Airstream Orange County
09.2019 - 03.2020
- Handled all incoming service calls.
- Facilitated the scheduling of service pick-ups and deliveries.
- Maintained client communication throughout service duration.
- Developed accurate repair cost estimates and secured authorization from clients.
- Filed confidential customer information based on completed service tasks.
Internet Sales Manager
Mk Smith Chevrolet
01.2019 - 09.2019
- Responded to internet inquiries and phone calls in a timely matter
- Utilized analytical strategies to efficiently solve issues.
- Utilized a tailored sales strategy to address client preferences.
- Contacted customers post-sales to assess satisfaction and identify urgent needs.
BDC Representative/ Guest Relations Manager
MK Smith Chevrolet
10.2017 - 01.2019
- Coordinated sales appointments to drive dealership revenue.
- Oversaw satisfaction of every sales interaction to establish lasting customer relationships.
Receptionist
MK Smith Chevrolet
04.2016 - 10.2017
- Welcomed all incoming customers, offering friendly and knowledgeable assistance.
- Facilitated smooth communication by determining and transferring calls to relevant teams.
- Supported staff with clerical tasks to boost efficiency.
Sales Team Member
Kirklands
11.2015 - 04.2016
- Executed diverse customer transactions.
- Guaranteed well-organized and visually appealing product layouts.
- Organized and replenished stock efficiently.
- Handled inbound calls with efficiency and professionalism.
Artisan Goat Cheese Maker
Drake Family Farms
01.2010 - 01.2016
- Oversaw processing, packaging, and deployment of product.
- Oversaw training programs to maintain operational efficiency.
- Oversaw and maintained care for a herd of more than 200 goats.
Education
EMT CERTIFICATION - Medical
Southern California EMS Training Institute
Murrieta, CA01.2018
Associate of Science - Kinesiology, Human Behavior Studies
Riverside Community College
Riverside, CA01.2017
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Computer skills
Timeline
Service Advisor
Airstream Inland Empire
05.2021 - Current
Warehouse Fulfillment Associate
Amazon Warehouse
03.2020 - 05.2020
Service Administrative Assistant
Airstream Orange County
09.2019 - 03.2020
Internet Sales Manager
Mk Smith Chevrolet
01.2019 - 09.2019
BDC Representative/ Guest Relations Manager
MK Smith Chevrolet
10.2017 - 01.2019
Receptionist
MK Smith Chevrolet
04.2016 - 10.2017
Sales Team Member
Kirklands
11.2015 - 04.2016
Artisan Goat Cheese Maker
Drake Family Farms
01.2010 - 01.2016
EMT CERTIFICATION - Medical
Southern California EMS Training Institute
Associate of Science - Kinesiology, Human Behavior Studies
Riverside Community College