Jennie Heil

• Skillful, efficient and accurate in completing Background Intelligence Reports, while supporting the BSU team with the current Pilot Program.
• Supported cross-functional teams with coordination of shared resources, improving overall productivity.
• Enhanced customer satisfaction with timely communication on claim status updates and followups.

• Successfully completed initial rotation in Underwriting Support Services and final rotation in the Claims department.
• Gained valuable experience working within both of these departments and gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

• Streamlined task completion process through collaboration and support offered to underwriting assistants.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices for underwriting support specialists.
• Contributed to the smooth functioning of daily operations by supporting Underwriter Assistants.

⦁Collected specimens and blood draws on scheduled patients for routine bloodwork, performed covid nasal swabs

⦁ Processed specimens including labeling, centrifuging, splitting and freezing as required by test orders
⦁ Performed administrative tasks including patient registration, insurance verifications, entering orders, billing, data entry and other general office duties.