Jennie Hempel
Jefferson City,TN
Summary
Experienced retail professional with a strong background in inventory management and customer service. Successfully organized merchandise displays to align with seasonal promotions, enhancing store aesthetics and driving sales. Demonstrated effective problem-solving skills by resolving customer complaints promptly, contributing to improved customer satisfaction. Proven ability to supervise daily operations, manage staff and ensuring operational efficiency.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Paula Deen’s family kitchen
Pigeon Forge, Tennessee
2014.08 - Current
- Organized and created merchandise displays according to seasonal promotions or special events.
- Resolved customer complaints in a professional manner.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Handled cash register transactions accurately while providing excellent customer service.
- Developed and maintained store policies and procedures.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Monitored employee performance and provided feedback on a regular basis.
- Executed merchandising strategies to support store sales growth.
- Created engaging merchandise presentations to motivate impulse purchases.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Increased store sales by cross-selling complementary items.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Organized new stock for floor placement.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Built and maintained strong working relationships with team members.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Merchandise Handler
Cracker Barrell Old Country Store
Strawberry Plains, Tennessee
2011.03 - 2013.09
- Organized merchandise in designated areas according to size, type.
- Maintained cleanliness of work area by sweeping, dusting and mopping floors.
- Received incoming stock and inspected for quality control issues.
- Managed returns process by inspecting returned items for damages before restocking or sending back to suppliers.
- Created labels for products using barcode scanners and label printers.
- Performed cycle counts on inventory to ensure accuracy of stock levels.
- Provided support during seasonal peak periods when additional staff were required.
- Reported any damaged goods immediately upon receipt into the facility.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
Education
Electronic Mechanical Systems
Scarlet Oaks
1995-06
High School Diploma -
William Mason High School
1995-06
Skills
- Inventory management
- Cash handling
- Visual merchandising
- Customer service
- Employee training
- Stock replenishment
- Team leadership
- Merchandise presentation
- Meticulously detail-oriented
- Merchandise planning
- Staff management
- Decision-making
- Problem-solving
- Friendly and outgoing
- Merchandising
- Retail employee training
- Retail operations
- Accurate money handling
- Decision-making skill
Timeline
Retail Store Manager
Paula Deen’s family kitchen
2014.08 - Current
Merchandise Handler
Cracker Barrell Old Country Store
2011.03 - 2013.09
Electronic Mechanical Systems
Scarlet Oaks
High School Diploma -
William Mason High School