Jennie Irlbeck
Templeton,IA
Summary
Dynamic and results-oriented professional with a robust blend of skills and knowledge aimed at enhancing business performance. Proven ability to thrive in both individual and team settings, utilizing a strong work ethic to adapt swiftly to diverse processes and achieve organizational goals. Expertise in fostering positive relationships and cultivating a harmonious work environment, complemented by an empathetic approach to team management. Adept at persuasive communication and collaborative problem-solving, driving organizational success while ensuring a supportive and cooperative atmosphere.
Overview
5
5
years of professional experience
Work History
Business Office Manager
Denison Care Center
02.2024 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
Patient Account Representative
DMOS
05.2023 - 02.2024
- Provided excellent customer service while resolving billing inquiries from both internal and external customers.
- Identified discrepancies between billed charges and payments received from insurance companies.
- Utilized problem-solving techniques to resolve complex billing issues quickly and efficiently.
- Communicated with insurance companies to check claim and payment statuses.
- Researched denied or rejected claims in order to identify errors or omissions that may have caused the denial and rejection.
- Developed strong communication skills to effectively interact with patients, families, and other healthcare personnel.
HR Administrative Assistant
EEHK Community School District
12.2022 - 03.2023
- Performed reference checks on potential new hires according to established guidelines.
- Maintained database of employee records including contact information, job titles and salary history.
- Prepared and distributed employee orientation packages, ensuring all new hires had the necessary paperwork to begin their employment.
- Answered questions from employees about benefits eligibility, vacation time accrual rates.
- Coordinated payroll processing by collecting time sheets from managers and submitting them for approval.
- Created and maintained personnel files in compliance with legal requirements.
- Managed benefit enrollment process by communicating available options to employees.
Business Office Manager
Denison Care Center
08.2020 - 11.2022
- Assisted new associates with completing new hire, orientation and benefits paperwork.
- Prepared detailed invoices for billing purposes according to established guidelines.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Ordered office supplies within budgetary guidelines to maintain inventory control.
- Reconciled bank accounts on a monthly basis ensuring accuracy in all transactions.
- Submitted and reviewed invoices to accounts payable for administration.
Education
Associate of Arts -
Des Moines Area Community College
West Des Moines05.2010
Skills
- Office administration
- Employee onboarding
- Relationship building
- Training and coaching
- Active listening
- Adaptability
- Payroll processing
- Human resources
Accomplishments
2025-Was nominated to join the company complice committee due to being knowledgeable and professional.
Timeline
Business Office Manager
Denison Care Center
02.2024 - Current
Patient Account Representative
DMOS
05.2023 - 02.2024
HR Administrative Assistant
EEHK Community School District
12.2022 - 03.2023
Business Office Manager
Denison Care Center
08.2020 - 11.2022
Associate of Arts -
Des Moines Area Community College
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