Jennie Michael
Miramar
Summary
Dynamic and results-driven Global Project and Operations Professional with over 15 years of cross-functional experience driving business growth, cross-border logistics, and immersive brand presentation. Proven expertise managing complex, multi-location category activations, visual merchandising strategies, and high-stakes vendor partnerships. Highly adept at aligning brand guidelines, product launch cycles, and retail space allocation to execute high-impact commercial assortments, visual merchandising strategies, and promotional showcases.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sample Merchandiser Analyst / Order Processing Specialist
Jazwares
Miami, Florida
04.2024 - Current
- End-to-End Event Fulfillment: Directed international sample and merchandise order fulfillment for trade shows, activations, and corporate events, ensuring 100% on-schedule delivery to global venues.
- Supply Chain & ERP Architecture: Managed order processing, inventory allocation, and international shipment tracking using ERP systems to streamline high-volume, event-related product requests.
- Risk Mitigation & Inventory Control: Monitored inbound manufacturing schedules and safety stock levels to proactively secure high-demand merchandise, eliminating event supply shortages.
- Cross-Functional & Factory Alignment: Partnered closely with the Global Events team, logistics, inventory, global warehouses, and manufacturing factories to expedite orders and adapt quickly to shifting event timelines.
- Data-Driven Operations: Leveraged advanced reporting tools, Google Workspace, and Microsoft Office to track fulfillment metrics, resolve logistics disruptions, and provide leadership with strategic operational updates.
Category Manager / Brand Activations Lead
Free Holdings LLC
Miami, Florida
03.2023 - 12.2023
- Strategic Partnerships: Developed and scaled strategic commercial relationships with international vendors to accelerate footprint expansion across border shops, commercial airports, private jet terminals, and wholesale channels.
- Revenue Optimization: Contributed to a 40% year-over-year sales growth in 2023 by executing high-converting product placement and promotion strategies.
- Cross-Functional Event Alignment: Collaborated closely with international logistics and marketing teams to sync major product rollouts with retail launch windows and promotional calendars.
- Spatial Design & Merchandising: Directed spatial asset allocation and designed custom planograms tailored to individual store profiles, maximizing visual impact and consumer engagement per location.
- Inventory & Trend Forecasting: Managed complex data sets within SAP to update price lists, introduce new SKUs, and forecast novelties to ensure inventory aligned seamlessly with seasonal demand shifts.
Category Buyer
Travel Traders LLC
Miami, Florida
04.2022 - 03.2023
- Multi-Site Project Footprint: Spearheaded product positioning and commercial roadmaps for a complex merchandise portfolio, overseeing execution across 200+ resort and travel locations throughout the USA, Hawaii, and Puerto Rico.
- Large-Scale Layout Design: Maintained comprehensive ownership of all assortment files, store layouts, spatial allocations, and physical planograms to drive uniform brand excellence at scale.
- Trend Analyses & Competitor Research: Monitored shifting global industry trends, evaluated competitive landscapes, and conducted strategic on-site market visits to pivot inventory selections ahead of buying cycles.
- Contract Negotiation: Cultivated robust vendor networks to source highly relevant product lines, successfully negotiating terms of purchase to achieve optimal value and margin savings.
Buyer / Category Manager / Business Operations
Penha
Curacao & St Thomas, USVI
04.2012 - 01.2022
- Vendor Infrastructure Expansion: Formed lucrative partnerships with over 40 premier international brand vendors, accelerating a 6% market share growth for industry-leading luxury and lifestyle portfolios.
- Experiential Campaigns & Seminars: Orchestrated numerous high-impact product training seminars and multi-brand promotional campaigns, establishing performance targets that directly elevated staff competency and operational standards.
- Strategic Product Lifecycle Management: Aligned marketing and supply chain logistics to streamline inventory turns, mitigate aging stock, and successfully forecast hot-market novelties.
Store & Operations Manager / Visual Merchandiser
The Crystal Shoppe
St Thomas, USVI
03.2006 - 04.2012
- Team Leadership: Directed, scheduled, and mentored cross-functional teams of up to 10 associates, implementing structured training programs to upgrade service delivery and drive regional productivity.
- Award-Winning Merchandising: Launched large-scale seasonal sales campaigns and reconstructed physical footprints monthly, winning the "Top Visual Merchandiser in the Caribbean Region" award.
- Operational Control: Analyzed consumer buying trends to maximize operational revenue while strictly reducing overhead expenses across all brick-and-mortar points of sale.
Education
Business Operations & Commercial Management
Montana State University
01-2003
Skills
- Product Sourcing & Activation Strategy
- B2B Retail Previews & Showcases
- Visual Merchandising
- Global Logistics & Supply Chain Sync
- Budgeting & Contract Negotiation
- Cross-Functional Team Leadership
Certification
- Top Visual Merchandiser Award (Caribbean Region)
- 1st Place Recipient – Corporate Management & E-Learning Leadership Course
- Management & Team Work Frameworks Certification (Curacao)
Timeline
Sample Merchandiser Analyst / Order Processing Specialist
Jazwares
04.2024 - Current
Category Manager / Brand Activations Lead
Free Holdings LLC
03.2023 - 12.2023
Category Buyer
Travel Traders LLC
04.2022 - 03.2023
Buyer / Category Manager / Business Operations
Penha
04.2012 - 01.2022
Store & Operations Manager / Visual Merchandiser
The Crystal Shoppe
03.2006 - 04.2012
Business Operations & Commercial Management
Montana State University