Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennie Miller

Lone Tree

Summary

Resourceful and empathetic medical professional with 5 years of experience in fast-paced healthcare settings, excelling in roles such as revenue cycle representative and medical assistant. Proficient in patient communication, medical records management, and insurance benefit verification. Motivated to contribute to an optimal experience for patients by utilizing my skills in collaboration, problem solving, time management, and organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Revenue Cycle Representative

University of Iowa Hospital and Clinics
10.2022 - 10.2024


  • Collected and entered patient demographic and insurance data into EHR to establish patient's medical record.
  • Obtained insurance information and determined eligibility and benefits for Medicare, Medicaid, and private payers .
  • Greeted patients, provided information, and answered questions with empathy.
  • Maintained and often exceeded productivity goals in this fast-paced work environment.
  • Received a Spotlight award for showing initiative in monitoring a time-sensitive account.
  • Was awarded Employee of the Month in September 2023.

Medical Assistant

University of Iowa Hospital and Clinics
01.2020 - 10.2022
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Liaised with patients, providers, and pharmacies to address any Rx issues. Managed prior authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.

Test Center Administrator

Prometric Testing Center
06.2016 - 05.2017
  • Started as a temporary worker and was hired as Lead Test Center Administrator within months.
  • Enhanced the center's overall integrity by identifying weak points and suggesting improvements.
  • Improved the center's total score by 50% in my time there.
  • Assisted students with test scheduling and materials.
  • Monitored test security and enforced rules.
  • Demonstrated thorough knowledge of testing procedures and policies.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Medical Assisting (A.A.S.) -

Kirkwood Community College
Cedar Rapids, IA
12.2019

Copy Editing (Certification) - undefined

UCSD
San Diego, CA
05.2009

Skills

  • HIPAA
  • Medical scheduling
  • Medical terminology
  • Medical records
  • Medicare and medicaid regulations
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Analytical problem solving
  • Administrative Experience
  • Triage
  • EHR Systems

Certification

  • CMA - Certified Medical Assistant

Languages

English

Timeline

Revenue Cycle Representative

University of Iowa Hospital and Clinics
10.2022 - 10.2024

Medical Assistant

University of Iowa Hospital and Clinics
01.2020 - 10.2022

Test Center Administrator

Prometric Testing Center
06.2016 - 05.2017

Copy Editing (Certification) - undefined

UCSD

Medical Assisting (A.A.S.) -

Kirkwood Community College

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