Natasha Boone
AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
Work History
Revenue Cycle Representative
Corewell Health
2021 - 2025
- Managed approximately 50 patient accounts daily, ensuring timely resolution of billing issues.
- Analyzed claims data to identify trends and improve revenue capture processes.
- I coordinated with internal departments to streamline billing workflows and enhance efficiency.
- Reviewed and processed insurance authorizations, maintaining compliance with regulations.
- Optimized cash flow through diligent monitoring of aged receivables report.
- Identified root causes of claim denials through thorough analysis, implementing corrective actions for improved results moving forward.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
Supervisor, Child Support Enforcement
Maximus Inc
2008 - 2021
- I was promoted from Customer Service Representative to Team Lead, then to Supervisor based on performance and leadership ability
- As Supervisor, I led a diverse team of 20, ensured compliance with PHI protocols, and improved customer satisfaction through efficient case handling
- Developed training programs and streamlined processes to reduce downtime and increase team performance
- Applied strong leadership talents and problem-solving skills to enhance customer satisfaction by resolving complex cases, improving response times
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw inventory management and coordinated ordering of office supplies to support daily operations
Education
No Degree - Computer Information Sciences
WCCCD
MichiganAssociate of Applied Science -
Pima Community College
Tucson, AZ01-2026
Skills
- HIPAA, PII, PHI compliance
- Claim submission
- Denial management
- Claims review
- Analytical problem solving
- Customer service
- Microsoft office
- Data entry
- Handling confidential materials
- Written communication
- Data analysis
Certification
Certified Revenue Cycle Representative (CRCR)
Timeline
Revenue Cycle Representative
Corewell Health
2021 - 2025
Supervisor, Child Support Enforcement
Maximus Inc
2008 - 2021
No Degree - Computer Information Sciences
WCCCD
Associate of Applied Science -
Pima Community College