Jennie Ruiz
Summary
Senior Operations Leader with 20+ years of experience in drayage, intermodal, and transportation management across the Ports of Los Angeles and Long Beach. Proven ability to build high‑performing teams, streamline operations, strengthen customer relationships, and drive cost‑efficient strategies. Recognized for decisive leadership, problem‑solving, and scaling operations in fast‑paced, high‑volume environments. Seeking a senior management or director‑level role leveraging deep industry expertise and long‑standing port relationships.
Overview
2027
2027
years of professional experience
Work History
Terminal Manager
Dependable Highway Express
Los Angeles, CA
2023 - Current
- Manage terminal operations for Los Angeles/Long Beach and Oakland divisions, overseeing dispatch, drivers, customer service, and daily workflow.
- Monitor and analyze import/export trends to guide operational decisions and improve efficiency across both regions.
- Strategically plan operations to maximize capacity and increase daily container move volume.
- Implement and optimize Trinium TMS to streamline communication and operational processes.
- Lead hiring, interviewing, onboarding, and training for terminal staff across multiple divisions.
- Oversee P&L updates and ensure accurate handling of per diem, chassis, and demurrage invoices.
- Maintain strong relationships with port partners, customers, and vendors to support operational success.
Senior Operations Manager
Lotte Global Logistics
Carson, CA
2021 - 2022
- Directed dispatchers, company drivers, and independent contractors in high‑volume drayage operations.
- Analyzed import/export trends to guide operational decisions and reduce delays.
- Developed strategic plans that increased daily container move capacity.
- Implemented Trinium TMS to streamline communication and operational flow.
- Managed hiring, interviewing, onboarding, and training processes.
- Updated P&L reports and oversaw per diem, chassis, and demurrage billing.
Senior Operations Manager
Pacifica Trucks
2021 - 2021
- Led dispatch, driver teams, and equipment control operations.
- Monitored import/export trends to optimize planning and resource allocation.
- Increased container move capacity through strategic operational planning.
- Utilized Profit Tools TMS to manage daily operations.
Director of Drayage Operations
Platinum Cargo Logistics
2020 - 2021
- Oversaw dispatch, customer service, warehouse cross‑dock teams, and driver operations.
- Leveraged Trinium expertise to improve communication and operational transparency.
- Coordinated warehouse scheduling and load planning.
- Secured a test account with Bob’s Furniture, leading to a long‑term contract.
- Managed P&L updates and maintained strong client relationships through daily communication.
Terminal Manager
Progressive Transportation Services
2020 - 2022
- Managed 6 dispatchers, 5 customer service reps, 45 owner‑operators, and 16 company drivers.
- Oversaw cross‑dock operations and daily logistics planning.
- Built strong partnerships within the Ports of LA and Long Beach (TWIC Approved).
- Led hiring, interviewing, and training for terminal staff.
- Maximized driver capacity and monitored per diem, chassis, and demurrage charges.
- Served as Trinium TMS super user.
Education
High School Diploma -
Sacred Heart of Jesus
Lincoln Heights , CASkills
- Operations Leadership & Strategy
- Drayage & Intermodal Logistics
- Customer Service Management
- P&L Oversight & Budget Control
- Team Development & Training
- Process Improvement & Workflow Optimization
- Port & Terminal Relations (TWIC Approved)
- TMS Platforms: Trinium, Profit Tools, Compcare
- Vendor, Carrier & Client Relationship Management
- Import/Export Trend Analysis
Languages
Spanish
Native or Bilingual
Timeline
Terminal Manager
Dependable Highway Express
2023 - Current
Senior Operations Manager
Lotte Global Logistics
2021 - 2022
Senior Operations Manager
Pacifica Trucks
2021 - 2021
Director of Drayage Operations
Platinum Cargo Logistics
2020 - 2021
Terminal Manager
Progressive Transportation Services
2020 - 2022
High School Diploma -
Sacred Heart of Jesus