Jennie Sohl
Summary
Customer Service-focused Eligibility Worker II/III with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 31 years spent in the Human Services field. Offering dynamic detail-oriented and time management talents. Establishing and maintaining cooperative working relationships with staff and the public.
Overview
32
32
years of professional experience
Work History
Eligibility Worker III
San Bernardino County Transitional Assistance Department
05.2015 - 09.2023
- Acting as a technical resource giving information and instruction to staff relative to regulations, forms completion, case reviews, and procedures.
- Mentoring and providing on-the-job training for all new staff.
- Identify and train staff on current eligibility requirements and policies.
- Complete quality control reviews on applications and declarations for regulatory compliance and consistency.
- Participate in error identification, analysis, prevention, and corrective action.
- Assists in the development and implementation of procedures for public assistance programs.
- Assists in resolving complaints from applicants, clients, their representatives, and the general public.
- Review cases for unreported income, identifying over-payments and under-payments; refer cases of suspected fraud as appropriate.
- Provide support to the supervisor with unit operations and coverage.
- Provide vacation and temporary relief as required.
Eligibility Worker I/II
San Bernardino County Transitional Assistance Department
01.1992 - 05.2015
- Determine eligibility for grants and public assistance programs such as CalWorks, CalFresh, Medi-Cal, and General Relief.
- Complete interactive interviewing and fact-gathering.
- Explain complex rules and programs so they can be understood by people of diverse social economic and cultural backgrounds.
- Manage phone calls at the Customer Call Center.
- Identify needs and make appropriate referrals for health, social, and/or employment services.
- Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration.
- Specialized worker for the following programs: Homeless Assistance, Cal Learn, and Drug/Alcohol.
Education
No Degree - Liberal Studies
Cal State University San Bernardino
San Bernardino, CAHigh School Diploma -
Cajon High School
San Bernardino, CA06.1986
Skills
- Professionalism
- Telephone etiquette
- Benefits program knowledge
- Interactive interviewing
- Teamwork and Collaboration
- Multitasking Abilities
- Information gathering
- Written and verbal communication
- Cultural Awareness
- Strong organization skills
- Documentation and paperwork
Timeline
Eligibility Worker III
San Bernardino County Transitional Assistance Department
05.2015 - 09.2023
Eligibility Worker I/II
San Bernardino County Transitional Assistance Department
01.1992 - 05.2015
No Degree - Liberal Studies
Cal State University San Bernardino
High School Diploma -
Cajon High School
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