Edgardo Lara
Riverside,CA
Summary
Efficient Office Assistant with experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues in fast-paced environments. Flexible and hardworking approach on implementing departmental procedures.
Overview
3
3
years of professional experience
Work History
Office Assistant II
San Bernardino County Transitional Assistance Department
Redlands, CA
04.2024 - Current
- Dispersed incoming mail to correct recipients throughout office.
- Maintained business records by updating customer information.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered telephones, directed calls and took messages.
- Maintained inventory and ordered office supplies as needed.
- Collaborated with team members to ensure effective communication and workflow.
- Provide general information to the public via phone or in person.
- Pend and process Cal Fresh, CalWORKs, Medical, Child Care, General Relief, and Welfare-to-Work applications.
- Issue EBT cards, gas cards, etc.
- Perform high level data entry.
Customer Service Representative
Wells Fargo Home Mortgage
San Bernardino, CA
11.2021 - 03.2024
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed client's mortgage payments.
Education
High School Diploma -
Centennial High School
Corona, CA06-2020
Some College (No Degree) - Business Administration
Crafton Hills College
Yucaipa, CASkills
- Clerical Support
- Customer Service
- Administrative Support
- Data Entry
- Organizational Skills
- Communication Skills
- Prioritization/Attention to Detail
Languages
Spanish
Professional
References
Zaul Santillanes
Investigative Technician (Riverside County)
(951)505-4924
Redspork02@icloud.oom
Angelica Meza
Records Technician (San Bernardino County Assessor Recorder)
909-252-5628
angelica.meza@arc.sbcounty.gov
Francine Moreno
Eligibility Worker II (San Bernardino County Transitional Assistance Department)
909-335-3343
francine.moreno@hss.sbcounty.gov
Timeline
Office Assistant II
San Bernardino County Transitional Assistance Department
04.2024 - Current
Customer Service Representative
Wells Fargo Home Mortgage
11.2021 - 03.2024
High School Diploma -
Centennial High School
Some College (No Degree) - Business Administration
Crafton Hills College
Similar Profiles
Brandi MooreBrandi Moore
Employment Service Specialist at San Bernardino County Transitional Assistance DepartmentEmployment Service Specialist at San Bernardino County Transitional Assistance Department
Theylinn GarciaTheylinn Garcia
Acting Eligibility Worker Supervisor I at San Bernardino County Transitional Assistance DepartmentActing Eligibility Worker Supervisor I at San Bernardino County Transitional Assistance Department
Jennie SohlJennie Sohl
Eligibility Worker III at San Bernardino County Transitional Assistance DepartmentEligibility Worker III at San Bernardino County Transitional Assistance Department