Jennier Bodo
Gilbert,AZ
Summary
Seasoned healthcare professional with a robust background in orthopedic support and cafe management at Village Healthclub and Spa. Excelled in HIPAA compliance and patient education, enhancing customer service and operational efficiency. Demonstrated exceptional communication skills and medical terminology expertise, significantly improving patient care and staff performance.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Village Healthclub and Spa
Scottsdale, az
03.2024 - Current
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Ensured all work areas were kept clean and hygienic according to health regulations.
Lead Cook
Village Healthclub and Spa
Scottsdale, az
04.2023 - 04.2024
- Assisted in casting, splinting and bracing of fractures or other orthopedic injuries.
- Educated patients about safe usage and operation of their medical device during training sessions.
- Trained patients on how to properly operate medical equipment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
DME Technician
CORE Institute Attendee
Phoenix, AZ
03.2021 - 07.2021
- Provided technical support to customers regarding troubleshooting issues with their DME equipment.
- Diagnosed problems with malfunctioning medical devices and took appropriate corrective action when necessary.
- Educated patients about safe usage and operation of their medical device during training sessions.
- Trained patients on how to properly operate medical equipment.
- Planned fabrication process by using plaster molds, models and computer graphics software.
Orthopedic Technician
US Navy
Portsmouth, VA
05.2013 - 05.2018
- Performed medical history reviews and prepared patient charts for orthopedic surgeons.
- Provided direct assistance to the orthopedic surgeons during surgical procedures.
- Assisted in casting, splinting and bracing of fractures or other orthopedic injuries.
- Provided education to patients regarding their condition, treatment plan and post-operative care instructions.
- Instructed patients on proper use of crutches and braces following an injury or surgery.
- Ensured compliance with hospital policies related to infection control practices.
- Provided wound care services such as changing dressings or applying topical ointments.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Communicated effectively with family members of patients when needed.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
- Planned fabrication process by using plaster molds, models and computer graphics software.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Diploma - Culinary Arts
Arizona Culinary Institute
Scottsdale, AZ03-2023
Certification - Orthopedic Cast Technician
US Navy
San Antonio, TX07-2013
Skills
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Medical office administration
- Customer Service
- Fracture Management
- Brace application
- Post Operative Care
- Suture removal
- Splint crafting
- Dressing changing
- Splinting
- Infection Control
- Excellent Communication
Timeline
Cafe Manager
Village Healthclub and Spa
03.2024 - Current
Lead Cook
Village Healthclub and Spa
04.2023 - 04.2024
DME Technician
CORE Institute Attendee
03.2021 - 07.2021
Orthopedic Technician
US Navy
05.2013 - 05.2018
Diploma - Culinary Arts
Arizona Culinary Institute
Certification - Orthopedic Cast Technician
US Navy