Jennifer Porter

Enterprise operations leader driving standardization, process optimization, and cross-functional alignment. Translate executive strategy into scalable operational frameworks that improve performance visibility, reduce risk, and enable organizational readiness.

• Translate executive strategy into enterprise-wide operational frameworks, controls, and KPIs
• Standardize policies, SOPs, and performance structures across programs, sites, and contracts
• Lead cross-functional alignment across operations, fleet, procurement, safety, compliance, and support teams
• Drive process automation and systems optimization, including ERP integration (e.g., NetSuite)
• Identify inefficiencies, conduct root cause analyses, and implement continuous improvement initiatives
• Develop process maps and standard work to reduce variability and operational risk
• Improve data integrity, reporting visibility, and KPI accountability across the organization
• Support audit readiness and ensure compliance with quality and safety standards

Oversaw internal, external, and regulatory audit programs while driving data-driven performance monitoring to ensure compliance, operational effectiveness, and continuous quality improvement.

• Led audit execution, analytical reporting, and cross-functional collaboration to identify risks, improve processes, and support strategic decision-making
• Led internal, external, and regulatory audits; developed standardized audit frameworks, documentation, and SOPs to ensure compliance and audit readiness
• Developed and maintained performance dashboards, scorecards, and KPIs using Power BI and Tableau, translating complex data into actionable insights
• Tracked audit findings, corrective action plans, and risk mitigation activities; delivered executive-level summaries and trend analyses
• Partnered with cross-functional leaders to conduct root cause analysis, facilitate After Action Reviews (AARs), and drive continuous improvement initiatives
• Provided coaching and subject matter expertise in auditing, performance monitoring, and data literacy to site and corporate teams

Managed client programs during the quality control phase, leading data validation, analysis, and reporting efforts to support on-time project delivery and improved ROI. Leveraged SQL and DBeaver to conduct in-depth data assessments, improving data accuracy and program performance.

• Translated business and client requirements into analytical deliverables and executive-ready reports, supporting decision-making.
• Identified and resolved data quality issues through SQL-based validation, reducing reporting errors by 25–40% and improving overall data reliability.
• Partnered with IT and Operations to resolve QC and system issues, maintaining 100% compliance with healthcare regulations and data security standards.
• Developed and maintained QC documentation, SOPs, and reporting standards, contributing to audit-ready processes and reduced work cycles.
• Mentored and on-boarded 3–6 analysts, improving team productivity, quality consistency, and cross-functional collaboration.

Managed strategic programs for national and regional retail pharmacy chains, overseeing performance, compliance, and operational execution aligned with 340B and healthcare regulatory requirements. Leveraged data analytics and cross-functional collaboration to optimize program outcomes and service consistency.

• Led program management for multi-site retail pharmacy clients, ensuring compliance with 340B requirements, contract pharmacy operations, and regulatory standards.
• Executed Quarterly Business Reviews (QBRs) using advanced analytics to assess financial performance, utilization trends, compliance metrics, and operational KPIs.
• Developed and maintained standardized dashboards, performance scorecards, and reporting to support client and executive decision-making.
• Partnered with IT, Operations, and Compliance teams to streamline workflows, improve data integrity, and enhance operational consistency.
• Advised on audit preparation, compliance strategy, and corrective action planning to maintain audit readiness and regulatory alignment.

Data-driven program manager with expertise in optimizing pharmacy performance, ensuring regulatory compliance, and leveraging analytics to drive strategic improvements. Skilled at fostering collaboration, enhancing operational efficiency, and translating complex data into actionable insights.

• Led performance optimization and compliance initiatives across a portfolio of independent pharmacies using data analytics and actionable insights.
• Analyzed pharmacy metrics and program outcomes to identify trends, drive improvements, and inform strategic decisions.
• Collaborated cross-functionally to streamline operations, resolve issues efficiently, and enhance program effectiveness.
• Managed 340B program compliance, preparing detailed audit reports and monitoring performance against regulatory requirements.
• Utilized Salesforce to maintain accurate account records, support client engagement, and ensure high levels of satisfaction.

Results-driven program manager with expertise in operational strategy, compliance, and data-driven process improvements. Proven track record of generating cost savings, enhancing service delivery, and mentoring teams to achieve program excellence.

• Led a team in implementing operational strategies and compliance measures, achieving significant cost savings and improved program outcomes.
• Oversaw daily operations, including hospital patient screenings for state benefits, contributing to over $35 million in savings.
• Mentored and onboarded employees, improving skill development, program adherence, and team performance.
• Streamlined workflows and data management processes, increasing operational efficiency and documentation accuracy.
• Managed confidential patient documentation processes, ensuring HIPAA and regulatory compliance.
• Provided guidance on self-auditing and compliance, enhancing program accuracy and adherence.