Jennifer MacKay
Vancouver,WA
Summary
Hands-on Operations Manager experienced in driving efficiency and cost reduction across multiple operational areas. Achieved significant operational improvements through effective collaboration with consultants and cross-departmental teams. Focused on delivering measurable results while maintaining accountability and exceeding business targets.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operations Manager
Cyber Acoustics
Vancouver, USA
01.2015 - 03.2026
- Led the implementation and ongoing management of ERP and SPS Commerce EDI integration, ensuring seamless communication across teams.
- Directed daily operations, implementing short-term and long-term strategies to support business plan and profitability goals.
- Lead all daily operations, including logistics, compliance, inventory, production alignment, and order management.
- Led daily operations at Cyber Acoustics, maintaining quality standards and operational efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Manage all import/export operations, working closely with freight partners and internal departments.
- Collaborated with sales, marketing, finance, and human resources to streamline processes and enhance overall operational efficiency. to ensure efficient operations.
- Ensure real-time production planning to maintain inventory availability across retail and distribution channels.
- Personally manage all Director of Sales’ orders, from entry to delivery, ensuring accuracy, speed, and compliance.
- Assist with Amazon fulfillment needs, supporting routing and shipment execution in coordination with the team.
- Planned delivery routing, team workflows, and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Performed cost analysis for various projects to determine budget requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Logistics & Compliance Manager
Cyber Acoustics
Vancouver, USA
01.2004 - 01.2015
- Led logistics operations, retailer and distribution compliance, shipping, and inventory coordination.
- Reduced annual retailer chargebacks from $60,000 to $2,000 by improving documentation and routing practices.
- Built scalable systems for inbound and outbound inventory and routing guide adherence.
- Reported directly to the company’s owners, providing operational oversight and support during company growth.
- Cultivated relationships with major retailers and distribution partners to ensure on-time delivery and adherence to routing requirements.
- Supported cost-saving initiatives and system improvements that facilitated company expansion.
- Developed compliance policies for data protection and privacy regulations.
- Conducted audits to ensure adherence to industry standards and internal protocols.
- Monitored regulatory changes impacting business operations and updated procedures accordingly.
- Evaluated contracts and agreements for compliance with legal standards and alignment with company policies.
- Evaluated third-party vendors for compliance with security and operational guidelines.
- Provided support in developing strategies for mitigating risks associated with non-compliance.
Administrative & Accounting Backup
Cyber Acoustics
Vancouver, USA
01.2002 - 01.2004
- Provided comprehensive administrative support to operations, finance, and executive staff, streamlining order entry, shipping documentation, and scheduling processes.
- Assisted with reconciliations, audit preparation, financial documentation, and data accuracy across operational and financial records as an accounting backup.
- Coordinated with finance, inventory, and leadership teams to meet reporting needs and ensure organized documentation.
- Developed cross-functional knowledge that supported advancement into logistics, compliance, and operations leadership roles.
Education
College Coursework - Accounting Classes
PCC
Portland, ORCollege Coursework -
Elliott Bookkeeping School
Beaverton, ORSkills
- Supply chain management
- Order management
- Order Management & Fulfillment
- Logistics coordination
- Import/Export Coordination
- ERP & EDI (SPS Commerce)
- ERP implementation
- Inventory planning
- Inventory optimization
- Task delegation
- Cost analysis
- Cost efficiency
- Cost containment
- Process improvement
- Operations management
- Executive-Level Reporting
- Cross-functional collaboration
- Vendor negotiation
- Negotiation
- Task delegation
- Communication
- Cost containment
- Negotiation
- Task delegation
Certification
- Washington State Notary Public
- ERP Systems
- EDI System: SPS Commerce (Setup, Maintenance, Backup Support)
Professional Attributes
- Leads by example with a strong work ethic and attention to detail.
- Trusted by company leadership for operational execution and oversight.
- Organized, reliable, and solutions-focused.
- Experienced in fast-paced logistics and compliance environments.
Timeline
Operations Manager
Cyber Acoustics
01.2015 - 03.2026
Logistics & Compliance Manager
Cyber Acoustics
01.2004 - 01.2015
Administrative & Accounting Backup
Cyber Acoustics
01.2002 - 01.2004
College Coursework - Accounting Classes
PCC
College Coursework -
Elliott Bookkeeping School