Jennifer Acker

• Greeted customers warmly. Cleaned and sanitized tables. Arranged menus on tables.
• Collected food orders from customers. Operated cash register for customer transactions.
• Rolled silverware for dining service. Answered phone inquiries. Assisted with side work, including preparing salads and washing dishes.

• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
• Trained and mentored new staff on menu knowledge and service protocols.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Handled cash transactions accurately, ensuring secure payment processing for guests.
• Resolved customer complaints promptly to maintain a positive dining experience.
• Implemented suggestions for improving workflow and service efficiency within the team.
• Developed strong relationships with regular customers, fostering community engagement at the restaurant.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Managed inventory of dining supplies to prevent shortages during service.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

• Executed dynamic sign-spinning techniques to capture attention and drive foot traffic to promotional events.
• Coordinated with marketing teams to align signage strategies with brand messaging and campaign goals.
• Monitored outdoor conditions to adapt sign placement for maximum visibility and effectiveness.
• Trained new sign spinners on best practices, safety protocols, and performance standards.
• Developed innovative routines that enhanced engagement and improved audience interaction during promotions.
• Analyzed traffic patterns to optimize sign positioning, increasing visibility across high-traffic areas.
• Implemented process improvements for more efficient setup and breakdown of promotional displays during events.
• Boosted promotional event attendance with strategically placed and well-timed sign spinning performances.
• Collaborated closely with team members to coordinate synchronized group sign spinning routines for special events.
• Provided excellent customer service when approached by interested passersby, offering friendly assistance and answering any questions about promotions or the business itself.
• Held sign weighing 10 to 15 pounds for hours without stopping movement or dropping sign.
• Enhanced company visibility by maintaining a professional appearance and demeanor during sign spinning engagements.
• Maximized outreach efforts by targeting high-traffic areas during prime hours, increasing overall brand exposure rates significantly.
• Increased foot traffic by consistently performing eye-catching sign spinning routines.
• Worked outside for extended periods of time and during inclement weather.
• Participated in company-sponsored competitions, showcasing skill level and commitment to excellence while representing the brand professionally.
• Responded to driver and pedestrian questions about specials and locations to promote business.
• Demonstrated commitment to safety by adhering to traffic regulations and ensuring clear visibility of signage at all times during performances near busy intersections or roadways.
• Ensured accurate representation of the business by staying up-to-date on current promotions and offers during sign-spinning shifts.
• Assisted in training new team members on proper sign spinning techniques to maintain consistency across all company locations.
• Consistently exceeded performance expectations as evidenced through positive feedback from both supervisors and clients alike as a result of exceptional sign-spinning displays.
• Displayed high levels of enthusiasm and excitement while spinning signs for Multiple businesses on busy street corners.
• Presented enthusiastic, positive image to greet customers.
• Adapted quickly to changing weather conditions while maintaining high-quality performance standards for outdoor engagements.
• Used cell phone and text messages to stay in communication with sales team during shifts.
• Maintained effectiveness high winds and rainstorms.
• Pointed customers towards store using spinning signage.
• Maintained open communication with management regarding any necessary adjustments or improvements needed within the performance routine or strategy.

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Maintained accurate product knowledge to assist customers with informed purchasing decisions.
• Collaborated with team members to achieve sales goals and enhance store performance.
• Executed inventory management tasks, ensuring stock levels met demand and reduced decisions.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Greeted and seated guests efficiently to ensure positive dining experiences.
• Managed reservation system to optimize table turnover and guest flow.
• Provided menu information and answered customer inquiries to enhance satisfaction.
• Collaborated with kitchen and waitstaff to coordinate service timing seamlessly.
• Assisted in training new staff on hosting procedures and restaurant policies.
• Monitored dining area for cleanliness and maintained ambiance throughout service hours.
• Handled guest feedback promptly to resolve concerns and improve service quality.
• Supported special events by managing seating arrangements and guest interactions effectively.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Operated sorting machinery to efficiently separate recyclables from waste materials.
• Ensured compliance with safety protocols while handling hazardous materials during sorting processes.
• Collaborated with team members to maintain organized sorting areas and streamline workflow.
• Conducted regular inspections of sorted materials for quality assurance and contamination prevention.
• Assisted in training new employees on proper sorting techniques and equipment usage.
• Monitored inventory levels of supplies needed for sorting operations, reporting shortages promptly.
• Implemented improvements to sorting procedures, enhancing overall efficiency and accuracy of operations.
• Provided feedback to management on operational challenges, contributing to process optimization efforts.

Education & Career Objective

I am currently pursuing a Bachelor’s degree in Psychology at Indiana University East with the goal of making a meaningful difference in the lives of individuals facing mental health and substance use challenges. My passion is to provide compassionate support, advocate for those in need, and contribute to improving the well-being of individuals and communities.

Upon completing my bachelor’s degree, I plan to continue my education at Indiana University East by pursuing a degree in Languages, where I intend to study Spanish, German, and French. My goal is to become multilingual so I can help bridge communication barriers, provide translation assistance, and better serve individuals from diverse cultural and linguistic backgrounds. I believe that combining a strong foundation in psychology with language proficiency will allow me to connect with and positively impact a wider range of people throughout my career.