Jennifer Acosta
Delano,United States
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Administrator
DaVita Kidney Care
08.2022 - Current
- Developed and distributed 32 employee work schedules based on operational needs and employee requests.
- Kept records of expenses and monitored yearly and monthly fiscal budgets while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Represented company during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Developed and updated department goals and achievements throughout fiscal year.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Continuous Improvement/Organizational Development Specialist
Clinica Sierra Vista
10.2018 - 08.2022
- Continuous improvement specialist with a passion for process improvement, kaizen, and Toyota Production System
- Streamlined operations, reduced waste, and improved quality
- Seeks an opportunity to help an organization achieve its goals through process improvement
- Led the implementation of a new CSVPS system and developed an improvement plan to reduce waste by 20% in order to meet goals for the year
- Conducted process mapping, gap analysis, root cause analysis, and value stream mapping on multiple processes across all departments with the goal of improving efficiency and reducing cycle times
- Empowering colleagues to continuously improve their own work through providing training and coaching to use Lean tools and leadership behaviors
- Developed training plans for employees based on identified gaps in knowledge or skillsets needed to improve performance as well as implemented action plans when necessary.
Health Educator
Clinica Sierra Vista
11.2016 - 06.2018
- Conducted over 100 presentation sexuality education training and curriculum for youth, adolescents, adults, parents, teachers, and community educators
- Promoted health centers and reproductive health care services and resources through ongoing outreach and education in the community
- Provided ongoing support to over 1, 000 adolescents and adults who seek reproductive health services by sharing information and assistance with scheduling appointments
- Serve as an active member of community coalitions; participate in local health fairs and community events
- Maintain education records and submit required data for monthly, quarterly, and annual education reports
- Pulled, identified, and analyzed public health data to develop relevant programs and policies
- Created a comprehensive set of guidelines to measure program and policy effectiveness.
Certified Medical Assistant
Vascular Health
03.2013 - 11.2017
- Directed up to 60 patients in a day to exam rooms, fielded questions, vital signs, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented over 60 patient's medical information such as blood pressure and weight. Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared over 100 lab specimens daily for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
MBA - Health Administration
Western Governors University
Salt Lake City, UT01-2021
Bachelor of Arts - Child Adolescent Family Studies
California State University, Bakersfield
Bakersfield, CA05-2018
Bachelor of Science - Human Biology
California State University, Bakersfield
Bakersfield, CA05-2017
Skills
- Healthcare management
- Healthcare administration
- Clinical operations
- Team building
- Facility Management
- Health Education
- Change Management
- Strategic Planning
- Certified in CPR/AED
Certification
- Scrum Master Certified (SMC), Scrum Alliance, 02/2022
- Operational Excellence Foundations, LinkedIn, 03/2022
- Six Sigma Foundations, LinkedIn, 03/2022
- Advanced Process Improvement, Virginia Mason Institute, 12/2018
- Six Sigma: Green Belt, LinkedIn, 05/2022
- Six Sigma: Black Belt, LinkedIn, 05/2022
- Be the Manager People Won't Leave, LinkedIn, 06/2022
Languages
Spanish
Native or Bilingual
Timeline
Facility Administrator
DaVita Kidney Care
08.2022 - Current
Continuous Improvement/Organizational Development Specialist
Clinica Sierra Vista
10.2018 - 08.2022
Health Educator
Clinica Sierra Vista
11.2016 - 06.2018
Certified Medical Assistant
Vascular Health
03.2013 - 11.2017
- Scrum Master Certified (SMC), Scrum Alliance, 02/2022
- Operational Excellence Foundations, LinkedIn, 03/2022
- Six Sigma Foundations, LinkedIn, 03/2022
- Advanced Process Improvement, Virginia Mason Institute, 12/2018
- Six Sigma: Green Belt, LinkedIn, 05/2022
- Six Sigma: Black Belt, LinkedIn, 05/2022
- Be the Manager People Won't Leave, LinkedIn, 06/2022
MBA - Health Administration
Western Governors University
Bachelor of Arts - Child Adolescent Family Studies
California State University, Bakersfield
Bachelor of Science - Human Biology
California State University, Bakersfield
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