Jennifer A. Davidson
Lee's Summit,MO
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
United Scripts LTC
Lee's Summit, MO
09.2024 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted in management of prescription deliveries, improving patient convenience.
Patient Client Advocate I/Patient Client Advocate II
Accredo Health Group
Overland Park, KS
01.2013 - 01.2022
- Co-Lead of Image Data Intake (IDI) department overseeing work flow of intake referrals and clinical documents; assists in continued training and coaching of peers; communicates process changes to team; updates entry processing tools; addresses daily peer questions to provide entry assistance; researches and resolves departmental inquiries, requests and projects; processes and verifies downloads from manufacturers; assist with entry of referral and clinical documentation as needed; SPOC for Schuylkill Hospital Infusion Center
Customer Service Representative (Long-Term Temporary Position)
Randstad/Accredo Health Group
Overland Park, KS
06.2012 - 01.2013
- Field calls from customers to schedule and confirm product delivery and gather information and disseminate same to appropriate clinician and technician staff, obtains and records non-order data and prepares reports as directed
KCCS Customer Advocate
Farmers Insurance Group
Olathe, KS
06.2010 - 03.2012
- Field calls from agents/insured customers to answer navigation questions, make policy changes, explain billing procedures, history reports, and assists in quoting; Report system defects
KCIA Senior Customer Advocate
Farmers Insurance Group
Olathe, KS
08.2006 - 06.2010
- Field calls from customer advocates to mentor and assist in extended training and processing of complex transactions; Field calls from agents/insured customers to answer navigation questions, make policy changes, explain billing procedures, history reports, and assist in quoting; Process Georgia and New York DMV insurance verification downloads; Research and report system defects
Work Flow Coordinator
Armed Forces Bank, N.A.
Kansas City, MO
05.2005 - 08.2006
- Company Overview: Dickinson Financial Corp
- Responsible for work flow and distribution of documentation; oversee balancing and keying of imaged items of approximately 180 bank branches; assist with file transmissions to and from the Federal Reserve; responsible for transmitting information to the computer mainframe in order to update various bank systems; assist in training employees on software; daily communication with branch personnel and other internal departments regarding balancing research issues
- Dickinson Financial Corp
Education
Diploma -
Hickman Mills High School
05.2001
Biology
Longview Community College
Business Management
University of Phoenix
Skills
- Licensed Pharmacy Technician
- Customer service skills
- Phone etiquette
- Microsoft Office
- Typing
- 10 key
- Internet savvy
Timeline
Pharmacy Technician
United Scripts LTC
09.2024 - Current
Patient Client Advocate I/Patient Client Advocate II
Accredo Health Group
01.2013 - 01.2022
Customer Service Representative (Long-Term Temporary Position)
Randstad/Accredo Health Group
06.2012 - 01.2013
KCCS Customer Advocate
Farmers Insurance Group
06.2010 - 03.2012
KCIA Senior Customer Advocate
Farmers Insurance Group
08.2006 - 06.2010
Work Flow Coordinator
Armed Forces Bank, N.A.
05.2005 - 08.2006
Diploma -
Hickman Mills High School
Biology
Longview Community College
Business Management
University of Phoenix