Jennifer A. Davidson
Lee’s Summit,Missouri
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
United Scripts LTC
09.2024 - 04.2026
- Prepares, packages, and manages medications for patients in nursing homes and assisted living facilities; runs DOSES automated filling machine; verifies controlled substance count log accuracy; prepares and labels IV medications according to sterilization standards; prepares complete delivery for transportation.
Senior Patient Client Advocate
Accredo Health Group
01.2013 - 03.2022
- Lead of Image Data Intake (IDI) department overseeing work flow of intake referrals and clinical documents; assists in continued training and coaching of peers; communicates process changes to team; updates entry processing tools; addresses daily peer questions to provide entry assistance; researches and resolves departmental inquiries, requests and projects; processes and verifies downloads from manufacturers; assist with entry of referral and clinical documentation as needed; SPOC for Schuylkill Hospital Infusion Center.
Customer Service Representative (Long-Term Temporary Position)
Randstad/Accredo Health Group
06.2012 - 01.2013
- Field calls from customers to schedule and confirm product delivery and gather information and disseminate same to appropriate clinician and technician staff, obtains and records non-order data and prepares reports as directed.
KCCS Customer Advocate
Farmers Insurance Group
06.2010 - 03.2012
- Field calls from agents/insured customers to answer navigation questions, make policy changes, explain billing procedures, history reports, and assists in quoting; Report system defects.
KCIA Senior Customer Advocate
Farmers Insurance Group
08.2006 - 06.2010
- Field calls from customer advocates to mentor and assist in extended training and processing of complex transactions; Field calls from agents/insured customers to answer navigation questions, make policy changes, explain billing procedures, history reports, and assist in quoting; Process Georgia and New York DMV insurance verification downloads; Research and report system defects.
Education
No Degree - Biology
Longview Community College
Kansas City, MONo Degree - Business Management
University of Phoenix
OnlineHigh School Diploma -
Hickman Mills High School
Kansas City, MO05-2021
Timeline
Pharmacy Technician
United Scripts LTC
09.2024 - 04.2026
Senior Patient Client Advocate
Accredo Health Group
01.2013 - 03.2022
Customer Service Representative (Long-Term Temporary Position)
Randstad/Accredo Health Group
06.2012 - 01.2013
KCCS Customer Advocate
Farmers Insurance Group
06.2010 - 03.2012
KCIA Senior Customer Advocate
Farmers Insurance Group
08.2006 - 06.2010
No Degree - Biology
Longview Community College
No Degree - Business Management
University of Phoenix
High School Diploma -
Hickman Mills High School