Jennifer Adkins
Brooklyn,NY
Summary
Knowledgeable Desired Position with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Queens, NY
08.2019 - Current
- Assisted passengers with check-in, boarding, reservations, and special service requests.
- Handled flight delays, cancellations, and rebookings while maintaining strong customer satisfaction.
- Coordinated with gate, baggage, and ground staff to ensure smooth operations.
- Managed high-stress situations with professionalism and empathy.
- Resolved conflicts quickly, ensuring compliance with company policies and FAA regulations.
Mailroom Clerk
USPS
Queens, NY
01.2013 - 08.2019
- Sorted, processed, and distributed incoming and outgoing mail for high-volume operations.
- Maintained accurate records of packages, deliveries, and internal correspondence.
- Ensured compliance with USPS regulations and organizational policies.
- Provided customer support for inquiries, lost items, and mailing services.
- Improved workflow efficiency by identifying bottlenecks and streamlining sorting processes.
Education
Bushwick School For Social Justice
Brooklyn, NY06.2012
Timeline
Customer Service Agent
Delta Air Lines, Inc
08.2019 - Current
Mailroom Clerk
USPS
01.2013 - 08.2019
Bushwick School For Social Justice