Jennifer Aguirre
Plant City,FL
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Fancy Fruit & Produce
Lakeland, FL
08.2023 - 03.2024
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Review of invoices and management of the L-Boss system.
- Customer service and attention, placing orders with suppliers, merchandise management, making signs.
- Management and solution of problems in the work area, leader of the staff in charge of the cashiers
Foreign Trade Leader
AVIATUR Principal
Cali-Colombia, Valle Del Cauca
08.2018 - 04.2022
- Provided guidance and support to team members on operational issues.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Negotiations and purchases abroad, management of imports and exports of the assigned client.
- Customer service and attention, follow-up on complaints and claims.
- Elaboration of indicators, presentation of results
Education
Logistics Management Professional - Logistics And Foreign Trade, international negotia
Unicuces University
Cali, Valle Del Cauca, Colombia11-2019
Bilingual Secretary - Systems And Languages
Meyer Institute
Cali, Colombia, Valle Del Cauca 11-2001
Skills
- Payment management
- Issue Escalation
- Customer Relationship Management
- Account Management
- Customer Needs Assessment
- Call Control
- Customer Engagement
- Research capabilities
- Sales follow-up
- Public Speaking
- Product Sales
- Employee Performance Management
- Client Engagement
- Shipping coordination
- Appointment Coordination
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Executive
Fancy Fruit & Produce
08.2023 - 03.2024
Foreign Trade Leader
AVIATUR Principal
08.2018 - 04.2022
Logistics Management Professional - Logistics And Foreign Trade, international negotia
Unicuces University
Bilingual Secretary - Systems And Languages
Meyer Institute
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