Jennifer Aguirre Jaimes
Wilson,North Carolina
Overview
5
5
years of professional experience
Work History
SERVICING SPECIALIST I
Truist
10.2023 - 04.2024
- Provided exceptional customer service to customers by addressing inquiries and resolving complaints swiftly and efficiently
- Maintained up-to-date knowledge of products, services, pricing plans, and policies
- Built relationships with customers through friendly conversations and attentive listening
- Initiated follow-up procedures as necessary in order to ensure complete customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
DEPUTY CLERK
Pitt County Clerks Office
08.2022 - 07.2023
- Operated various office equipment such as computers, copiers, scanners, and printers with proficiency
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Developed excellent communication skills by interacting with customers, co-workers, and supervisors on a daily basis
- Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently
- Processed payments, verified customer information and entered data into the system
JUVENILE DETENTION CENTER INTERN
Pitt Regional Juvenile Detention Center - Juvenile Justice
05.2022 - 07.2022
- Monitored and supervised juveniles housed in the facility throughout all daily activities which included school, recreation, and meals
- Inspected locks, window bars, doors, and security systems to support escape prevention
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our facility
- Completed documentation that included fire watch safety logs and security breaches, activity briefing for shift personnel, crisis intervention events, behavioral problems/issues, and youth progress updates.
TEAM LEAD
Rack Room Shoes
04.2019 - 05.2022
- Delegated daily tasks to team members to optimize group productivity
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Compiled and analyzed sales figures to determine the best approaches to improve sales as well as performance
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC07.2022
Skills
- Active listening
- Multitasking abilities
- Conflict resolution
- Quality assurance
- Effective Communication
- Computer Proficiency
- Call Center Experience
- Customer Service
- Organizational skills
References
References available upon request
Languages
Spanish
Full Professional
Timeline
SERVICING SPECIALIST I
Truist
10.2023 - 04.2024
DEPUTY CLERK
Pitt County Clerks Office
08.2022 - 07.2023
JUVENILE DETENTION CENTER INTERN
Pitt Regional Juvenile Detention Center - Juvenile Justice
05.2022 - 07.2022
TEAM LEAD
Rack Room Shoes
04.2019 - 05.2022
Bachelor of Science - Criminal Justice
East Carolina University