JENNIFER ALEXANDER
Carmichael,CA
Summary
Results-oriented professional with comprehensive experience in lighting quotations and retail management. Demonstrated expertise in overseeing lighting project quotations in line with contractor specifications. Adept at enhancing operational efficiency and driving revenue growth through strategic planning and effective team leadership. Skilled in fostering team development and streamlining processes for improved productivity. Excellent analytical and communication skills with focus on delivering exceptional customer experiences and cultivating lasting business relationships.
Overview
13
13
years of professional experience
Work History
Senior Quotation Specialist
Rexel USA
Carmichael, CA
08.2016 - 10.2023
- Provided exceptional customer service by responding promptly to quote requests and provided pricing in a timely manner.
- Ensured that quotes from lighting representatives matched quote request from contractor.
- Analyzed competitor pricing strategies with sales person in order to adjust quotes accordingly.
- Fostered strong relationships with new and existing contractors through consistent communication and exceptional service.
- Attended trade shows and conferences to stay current on market trends.
Team Lead/Sales
Lumens
Sacramento, CA
02.2011 - 08.2016
- Managed order approvals with diligence, eliminating fraudulent transactions.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Headed recruitment and hiring process, building high-caliber team that contributed to organization success.
- Steered monitoring of team calls to elevate service quality and training effectiveness.
Education
Some College (No Degree) - Business Management
Fairmont State University
Fairmont, WVSkills
- Goal-Oriented
- Problem-solving aptitude
- Continuous Improvement
- Reliability
- Contractor Relationship Management
- Blueprint Analysis
- Written Communication
- Goal Setting
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Senior Quotation Specialist
Rexel USA
08.2016 - 10.2023
Team Lead/Sales
Lumens
02.2011 - 08.2016
Some College (No Degree) - Business Management
Fairmont State University