Lucas Diniz
Deerfield Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Quotation Specialist
Blessed Duda Cleaning
2021.07 - Current
- Ensured accuracy of all quotes by meticulously reviewing specifications, drawings, and other documentation provided by clients.
- Reduced errors in quoting process by implementing a thorough quality control system for all outgoing proposals.
- Maximized revenue generation with strategic pricing structures based on competitor analysis and internal targets.
- Negotiated competitive pricing with suppliers, resulting in improved profit margins for the company.
Finance Administrator
Maid For You Cleaning
2021.01 - Current
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Boosted department efficiency by implementing automated systems for expense tracking and invoice processing.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Customer Service Representative
Maid For You Cleaning
2019.01 - 2021.01
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed communication with clients to ensure clear understanding of their needs and expectations, resulting in improved reviews.
- Reduced no-show rates by implementing a proactive follow-up system for appointment confirmations.
- Identified areas for improvement within the scheduling process, implementing changes that led to a more streamlined workflow.
Education
Bachelor of Science - Statistics
UFPR - Universidade Federal Do Parana
Brazil03.2018
Skills
- Goal-Oriented
- Microsoft Office
- Pricing strategy
- Schedule Coordination
- Vendor Selection
- Infrastructure costs monitoring
- Client consultation
- Customer Relationship Management
- New hire processing
- Time sheet review
- Payroll Administration
- Proficient in Quickbooks
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Quotation Specialist
Blessed Duda Cleaning
2021.07 - Current
Finance Administrator
Maid For You Cleaning
2021.01 - Current
Customer Service Representative
Maid For You Cleaning
2019.01 - 2021.01
Bachelor of Science - Statistics
UFPR - Universidade Federal Do Parana
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