Jennifer Alicea
Columbia,PA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Upbeat, customer-focused Sales Associate flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
10
10
years of professional experience
Work History
Sales Associate
Forever 21
Lancaster, PA
06.2023 - Current
- Used technology resources to assist customers in locating and selecting items.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new cashiers on proper use of registers and store policies.
Dispatcher
Security Partners LLC
Lancaster, PA
01.2020 - 10.2021
- Ensured compliance with safety regulations and company policies.
- Identified locations and needs of callers to accurately send assistance.
- Documented services performed, operations information, and dispatch details in system.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained data entry requirements by following data program techniques and procedures.
Distribution Processor
QVC Distribution Center
Lancaster, PA
09.2014 - 11.2019
- Maintained records of all orders received and shipped out.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Compared and verified identifying information of outgoing shipments.
- Received and processed incoming orders from customers.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Packaged outgoing material for shipment by sealing cardboard boxes with tape and shrink-wrapping packages.
- Sorted packages by size, weight, destination. prior to shipment.
- Verified accuracy of customer information, including shipping addresses.
Education
Diploma - Medical Assistant
Central Penn College
Lancaster, PA05-2023
Diploma - Medical Billing And Coding
YTI
Lancaster, PA08-2010
High School Diploma -
Hempfield High School
Lancaster, PA05-2004
Skills
- Customer engagement
- Positive and professional
- Friendly and outgoing
- Excellent people skills
- Customer service
- Outgoing personality
- Teamwork and collaboration
- Promotional support
- Retail store operations
- Task prioritization
- Stocking and receiving
- Sales training
- Display setup
- Client service
- Problem-solving
- Sales strategies
- Flexible schedule
- Cash register operation
- Product promotions
- Customer needs assessment
- Sales goals attainment
- Cash handling accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Forever 21
06.2023 - Current
Dispatcher
Security Partners LLC
01.2020 - 10.2021
Distribution Processor
QVC Distribution Center
09.2014 - 11.2019
Diploma - Medical Assistant
Central Penn College
Diploma - Medical Billing And Coding
YTI
High School Diploma -
Hempfield High School
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