Jennifer Allen
Whittier,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
10.2024 - Current
- Enhance passenger safety by conducting thorough security screenings and inspections of luggage.
- Assist passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity are maintained at all times.
- Detect potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Perform pat-downs to look for unauthorized materials and weapons.
Store Operations and Parking and Transportation
Disneyland Resort
12.2011 - 10.2024
- Retail operations to include, but not limited to, cashier, guest service, specialty trained in embroidery hat writing, picture imaging, special event sales, and stock replenishment.
- Resort parking and transportation duties to include, but not limited to, direct flows of traffic into parking lots, collecting tolls, and resort tram operations.
Ticket Counter/Gate Operations Agent
Airport Terminal Services, Frontier Airlines
12.2019 - 08.2024
- High quality passenger service throughout the check-in, and baggage check-in process.
- Quickly resolve travel challenges related to flight delays, cancellations, and other travel complications.
- Precede flight operations at the check-in counter, departure gate, and arrival area.
- Maintain a high level of aircraft and airport security and safety.
Education
High School Diploma -
Eagle Point High School
Eagle Point, ORSkills
- Strong customer service and communication skills
- Strong de-escalation technique experience
- Security screening expertise
- Extensive experience in workplace safety and procedures
Timeline
Transportation Security Officer
Transportation Security Administration
10.2024 - Current
Ticket Counter/Gate Operations Agent
Airport Terminal Services, Frontier Airlines
12.2019 - 08.2024
Store Operations and Parking and Transportation
Disneyland Resort
12.2011 - 10.2024
High School Diploma -
Eagle Point High School
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