Karina Aquino

• To protect the nations transportation system by using advanced technology and skills designed and trained by TSA.

• Certified to operate EDS machine (CTX 5500 , CT 80DR+, CTX 9800, ETD machines (Itemizer), BLS (Bottle Liquid Scanner), FIDO , AIT/L3 (Advanced Imaging Technology) , AT-2 X-Ray (Advanced Technology), and Color Metrics

• Dual certified, TDC certified, OSARP certified , Pre-Check and MI2 certified.

• Ensuring implementation of the SOP (Standard Operating Procedures) at the checkpoint and CTX areas

• Interact with LTSOs, STSOs and TSMs throughout the airport to discuss daily CTX or checkpoint operations.

• Address passengers complaints and concerns

• Work cooperatively with airport and other stakeholders (e.g Federal, State, Local, behavior detection experts, airlines, etc.) Bring matters needing attention to appropriate representatives of the DHS/TSA, the intelligence community, the law enforcement community, etc., to ensure coordinated efforts in criminal, intelligence and security manners.

• Develop and maintain a calm , controlled operational environment in order to enhance the workforce's ability to mitigate security threats.

• Assisted in identifying threat vulnerabilities using risk analysis tools, metric reviews, documented resources and made recommendations to senior TSA local leadership.

• Lift and carry passenger checkpoint baggage/oversized baggage weighing up to 50 pounds without assistance, or more than 50 pounds with assistance, to and from x-ray belt to Explosive Trace Detection (ETD) , to and from the floor, Explosive Detection System (EDS) conveyer belt , rollers and/or search table.

• Use hands to search passenger carry-on or check baggage to detect prohibited items identified by X-Ray, ETD or EDS.

• Push/pull checked baggage and bins across tables to move baggage to another area. (e.g., search table to re-entry conveyor belt)

• Push/pull baggage across rollers to move baggage to another area (e.g., End of x-ray unit, search table, EDS)

• Squat, bend, and stoop to conduct pat-downs

• Reach overhead to conduct pat-downs

• Stand continuously up to four hours without a break during the passenger checkpoint screening process.

• Stand continuously for up to four hours without a break to search and clear check baggage, deliver classroom training , or conduct certification testing.

• Walk for up to 3 miles during a shift.

• In passenger checkpoint, walk back and forth between the x-ray, secondary search area, WTMD, and divestiture area to process passengers or carry on baggage.

• Assist passengers with disabilities in walking through the WTMD or AIT to secondary screening area by providing a hand, arm, or shoulder for support.

• In checked baggage, walk from one area to another to process and search baggage (e.g., conveyor to EDS, search table, outgoing conveyor)

• Climb stairs and ladders to work around a big in-line system

• Operate x-ray controls (e.g, push buttons, toggle switches, console)

• Operate controls on EDS (e.g., console, mouse, touchscreen) to manipulate and clear images using OSARP.

• Operate the AIT controls to manipulate and clear images.

• After a breach, walk to gate or other areas to conduct full screen/bag search or when searching for individuals.

• Open and close premises.

• Organize all store operations and allocating responsibilities to personnel. Supervising and guiding staff towards maximum performance and being a good judge of character to help ensure that the most eligible people are hired to maintain an efficient and motivated team.

• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.

• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

• Manage all controllable costs to keep operations profitable.

• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

• Complete store administration and ensure compliance with policies and procedures.

• Deal with all issues that arise from staff or customers (complaints, grievances etc).

• Be a shining example of well behavior and high performance.

• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Preparing and controlling stores budget.

• Protect employees and customers by providing a safe and clean store environment. Maintain the stability and reputation of the store by complying with legal requirements.

• Monitor stock levels and purchases and ensure they stay within budget. Inspect areas in store and resolve any issues that may arise.

• Plan and oversee in store promotional events or displays.

• Up sell product and perform outstanding customer service.

• Make sure sales goal and all KPI's are reached everyday.

• Interview new candidates.

• Recruit, train and develop new employees and counter associates.

• Perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Creating and implementing a visual merchandising strategy for the store.

• Ensuring the strategy is in line with the store’s brand, products, and target market.

• Generating sketches of visual displays that meet the store’s visual design requirements.

• Finalizing designs and creating detailed floor plans for display areas.

• Sourcing the props, creative materials, and accessories for displays.

• Installing and setting up window displays, walkways, counters, and in-store displays, or supervising contractors hired for this purpose.

• Changing displays to promote new product launches or to reflect festive or seasonal themes.

• Ensuring uniformity of displays across multiple store locations.

• Liaising with other retail professionals, including buyers, marketing executives, and retail merchandisers, when necessary.

• Monitoring costs and working within budget.

• Researching lifestyle and design trends that will inform the visual merchandising strategy.

• Open and close premises
• Organize all store operations and allocating responsibilities to personnel
• Supervising and guiding staff towards maximum performance and being a good judge of character to help ensure that the most eligible people are hired to maintain an efficient and motivated team
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Manage all controllable costs to keep operations profitable
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Complete store administration and ensure compliance with policies and procedures
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Preparing and controlling stores budget
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Monitor stock levels and purchases and ensure they stay within budget
• Inspect areas in store and resolve any issues that may arise
• Plan and oversee in store promotional events or displays
• Up sell product and perform outstanding customer service
• Make sure sales goal and all KPI's are reached everyday
• Interview new candidates
• Recruit, train and develop new employees and counter associates
• Perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Open and close the shop
• Make sure all product is fresh, presentable and ready to be served
• Up sell product and perform outstanding customer service
• Make sure sales goal is reached everyday
• Train new employees and counter associates
• Performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies
• Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized
• Developing and implementing advertising and marketing strategies to attract new customers
• Creating suitable work schedules for staff members
• Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance
• Training staff to produce high-quality bakery items while following proper food handling procedures
• Strategically arranging bakery items in display cases to encourage customer purchases
• Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met
• Resolving customer complaints in a professional manner.

• To greet, welcome and offer outstanding customer service
• Makes certain the store preserves its first-rate visual presentation
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Meeting daily sales goals, KPI's and reaching LY numbers
• Clean shelves, counters, tables, and vacuum the floors
• Inventory stock and requisition new stock
• Help customers try on or fit merchandise
• Interview possible candidates
• Training new employees
• Open and close the store.

• Greeting customers
• Ringing up purchases.