Jessica Neugebauer
Sewickley,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Pittsburgh, PA
05.2023 - Current
- Grade/Step-E1
- Hours per Week- 40
- Full-Time
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Maintained knowledge of current aviation security standards and best practices.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Able to successfully complete weekly duress alarms.
- Able to calibrate and assist with AIT machines, Bottle Liquid Scanners, ETD machines, and Metal Detectors.
Shift Manager
McDonald's
Wexford, PA
11.2016 - 05.2023
- Coordinated shift workers for inventory receiving, auditing and restocking
- Upheld company standards and compliance requirements for operations
- Reinforced rules to promote superior employee performance
- Assessed reports and adjusted workflows to realign with targets
- Taught staff upselling techniques to meet revenue targets
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Disney College Program Intern
Disneyworld
Orlando, FL
08.2021 - 01.2022
- 6 month internship at Hollywood Studios Outdoor Vending
- Followed strict confidentiality procedures to minimize data loss
- Worked with management and instructors to establish core skills related to job and industry
- Collaborated with team members to grow contributions through diligent focus and attention to detail
- Assessed and prioritized multiple responsibilities, developing multitasking and time management skills
- Collaborated with peers to deliver consistent service and promote customer retention
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Provided assistance by directing patrons to various parts of facility, specific events and landmarks
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Education
Bachelor of Science - Homeland Security
Slippery Rock University of Pennsylvania
05.2023
High School Diploma -
North Allegheny High School
06.2019
Certificate of Technical Studies - Veterinary Science
A.W. Beattie Career Center
Allison Park, PA06-2019
Skills
- Schedule Oversight
- Flexible Schedule
- Stress Tolerance
- Policy Enforcement
- Procedure Implementation
- Customer service and assistance
- Punctual and Reliable
- Training and Development
- Team Leadership
- Problem Resolution
- Mentoring and Coaching
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
05.2023 - Current
Disney College Program Intern
Disneyworld
08.2021 - 01.2022
Shift Manager
McDonald's
11.2016 - 05.2023
Bachelor of Science - Homeland Security
Slippery Rock University of Pennsylvania
High School Diploma -
North Allegheny High School
Certificate of Technical Studies - Veterinary Science
A.W. Beattie Career Center
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