BRADLEY BALDWIN
Anchorage,AK
Summary
Customer-focused operations and guest service professional with proven team leadership and daily management experience. Coordinates workflow to reduce delays, resolve problems promptly, and support service standards. Adapts quickly to changing procedures while maintaining high service quality.
Overview
27
27
years of professional experience
Work History
Transportation Security Officer
TSA
Anchorage, Alaska
06.2026 - Current
- Verified identification documents and boarding passes at security checkpoints.
- Communicated screening instructions clearly to travelers and airline personnel.
- Utilized problem solving skills to deescalate difficult customer service encounters.
Estimator
Chaz Limited Collision Express
Anchorage, AK
06.2024 - 06.2026
- Negotiated with insurance adjusters, showcasing effective communication and problem-solving abilities.
- Coordinated daily workflow and scheduled appointments to support operational efficiency.
- Delivered professional customer service, guiding guests through repair processes to enhance their experience.
Sales Associate
Arctic Home Living
Anchorage, AK
10.2022 - 06.2024
- Guided customers through the sales process, enhancing the overall shopping experience.
- Resolved customer concerns quickly and professionally.
- Organized showroom layout to create an inviting atmosphere for customers.
- Managed product orders and deliveries with precision to ensure timely availability.
Manager
Baldwin Insurance Associates
Havre, MT
01.2010 - 10.2020
- Supervised staff, conducted performance reviews, and facilitated employee development to enhance team capabilities.
- Analyzed financial and activity reports to improve productivity and meet business goals.
- Built strong client relationships through consistent communication and service.
- Resolved customer issues with professionalism and a solutions-focused approach to maintain client satisfaction.
Assistant Manager
Vine 19
Havre, MT
09.2016 - 11.2017
- Supported bar operations by tending bar during peak hours to enhance service efficiency.
- Assisted in menu planning to elevate guest experience and satisfaction.
- Managed inventory and placed orders for beverages and supplies to ensure optimal stock levels.
- Excelled in busy bar setting, managing multiple tasks efficiently. requiring multitasking and strong customer service.
Insurance Agent
Erickson Baldwin Insurance Associates
Havre, MT
01.2000 - 12.2010
- Delivered presentations and engaged new and existing clients to drive business growth.
- Conducted client interviews to gather information and prepare accurate quotes.
- Collaborated with team members to achieve sales goals and foster customer satisfaction.
Education
Bachelor of Arts - English
University of Montana
Missoula, MTSkills
- Customer Service & Guest Experience
- Staff Leadership & Training
- Cash Handling & POS Oversight
- Scheduling & Workflow Coordination
- Inventory & Stock Management
- Conflict Resolution
- Safety & Policy Compliance
- Facility Operations
- Communication & Team Collaboration
- Operations oversight
- Effective communication
- Security screening
Timeline
Transportation Security Officer
TSA
06.2026 - Current
Estimator
Chaz Limited Collision Express
06.2024 - 06.2026
Sales Associate
Arctic Home Living
10.2022 - 06.2024
Assistant Manager
Vine 19
09.2016 - 11.2017
Manager
Baldwin Insurance Associates
01.2010 - 10.2020
Insurance Agent
Erickson Baldwin Insurance Associates
01.2000 - 12.2010
Bachelor of Arts - English
University of Montana