Jennifer T. Allen
Bossier City,LA
Summary
Insurance Sales Representative currently licensed in Property and Casualty Insurance as well as Life and Health. Dedicated to developing meaningful client relationships, offering best solutions for coverage. Highly skilled in conversational needs analysis and earning trust through personal selling. Driven by enhancing customer satisfaction and achieving sales goals through effective communication and timely follow up. Recognized for simplifying complex insurance concepts, resulting in increased client retention and loyalty.
Overview
27
27
years of professional experience
Work History
Insurance Specialist
Earlene Coleman State Farm
04.2025 - 12.2025
- Assisted clients in understanding policy options and coverage details.
- Conducted thorough policy reviews to identify gaps in coverage for clients.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
Sales Representative
AstraZeneca Pharmaceuticals
04.1999 - 02.2012
- Cultivated strong relationships with healthcare professionals to drive product awareness and adoption.
- Delivered comprehensive product presentations to diverse audiences, enhancing understanding of pharmaceutical offerings.
- Developed and maintained strong relationships with healthcare professionals to enhance product visibility.
- Trained and mentored junior representatives on effective sales techniques and product knowledge.
- Monitored competitor activities and industry trends to inform strategic planning efforts.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Exceeded sales targets consistently through effective territory management and strategic planning.
- Established productive partnerships with key opinion leaders within the medical community, further expanding brand awareness.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Attended industry conferences to stay updated on latest advancements in pharmaceutical research, improving credibility during client discussions.
Education
Bachelor of Arts - General Studies
Louisiana State University
Shreveport05-1999
Skills
- Policy analysis
- Account management
- Client relations
- Customer Service
- Quotes and sales
- Customer follow-up
Affiliations
Member of Women in Business
Shreveport Bossier City
Timeline
Insurance Specialist
Earlene Coleman State Farm
04.2025 - 12.2025
Sales Representative
AstraZeneca Pharmaceuticals
04.1999 - 02.2012
Bachelor of Arts - General Studies
Louisiana State University