Jennifer Almanza
Streator,IL
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
14
14
years of professional experience
Work History
Cashier
Pilot Flying J Travel Center
La Salle, IL
09.2024 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed returns and exchanges of merchandise in accordance with store policies.
Bartender
johnny dollars
Streator, IL
10.2018 - 10.2024
- Resolved customer complaints in a professional manner.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Cleansed glasses with sanitizing solution after each use.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Greeted frequent visitors by name and explained new promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Wait Staff Member
George's Resturant
Streator, IL
07.2017 - 09.2018
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleared table and bussed dishes to allow for quick setups.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Escalation Team Member
Results Companies
Streator, IL
10.2010 - 07.2016
- Assisted customers with technical issues that were not solved by lower-level support.
- Ensured compliance with company policies when resolving customer escalations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Acted as a liaison between customers and other departments within the organization.
Education
High School Diploma -
Woodland Community District 5
Streator, IL05-2003
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Transaction handling
- Cash handling and management
- Inventory restocking
- Client education
- Team building
- Medical terminology
- Multitasking capacity
Timeline
Cashier
Pilot Flying J Travel Center
09.2024 - Current
Bartender
johnny dollars
10.2018 - 10.2024
Wait Staff Member
George's Resturant
07.2017 - 09.2018
Escalation Team Member
Results Companies
10.2010 - 07.2016
High School Diploma -
Woodland Community District 5