Jennifer Alvarez
Houston,Tx
Summary
To obtain a challenging position at a growth-oriented organization, which will allow me to further utilize my skills and acquire new abilities.
Overview
24
24
years of professional experience
Work History
Housekeeper
Genesis Cleaning Services
Houston
04.2016 - Current
- Cleaned residential and commercial spaces using eco-friendly products and methods.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced bed linens and towels in guest rooms to maintain cleanliness and comfort., tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized cleaning schedules to ensure timely service delivery to clients.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Inspected completed work for quality assurance and adherence to standards.
- Communicated with clients to address specific cleaning needs and preferences.
- Collaborated with team members to enhance overall service efficiency and performance.
- Addressed guest requests for specific housekeeping services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Report any maintenance issues or damage to supervisors immediately.
Business Development Center
Tom Peacock Nissan
08.2014 - 10.2014
- Made daily calls to potential customers, leveraging verbal communication skills to build a customer base through telemarketing. Monitored and processed internet sales leads to capitalize on online car purchasing trends. Assisted in achieving high customer service ratings through effective communication, problem resolution, and courteous interactions.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed creative strategies to improve team productivity during meetings.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Daycare Teacher
Kicks and Giggles Daycare
Houston, Tx
09.2013 - 08.2014
- Supervised children's daily activities 7-13 2 years old kids. Developed daily activity plans worksheets for children’s activities. Organized weekly learning activities activities for children's learning special programs for holiday. Maintained communication with parents with parents regarding children's progress.
- Organized daily activities that fostered creativity and social skills.
- Organized daily activities that promoted creativity and social skills development among children.
- Cared for 7-13 children aged 2 years, creating daily worksheets and planning weekly activities, including special holiday programs, to enhance children's learning. Facilitated communication with parents regarding children's progress.
Receptionist
IKP Family Medicine
Houston, Tx
07.2010 - 06.2011
- Answered patient calls with clear communication, ensuring accurate appointment scheduling. Coordinated appointments for multiple doctors and a specialist, enhancing patient access to care. Check in and check out patients. Processed co-payments efficiently, contributing to streamlined financial transactions. Reviewed and confirmed patient insurance details for appointments. Copied and organized paperwork for doctors, enhancing workflow efficiency., Faxed important documents to other doctors' offices, supporting inter-office communication.. translated for Spanish speaking patients to doctors and/ or prescription line
- Answered patient calls with clear communication, ensuring accurate appointment scheduling. Coordinated appointments for multiple doctors and a specialist, enhancing patient access to care. Check in and check out patients. Processed co-payments efficiently, contributing to streamlined financial transactions. Reviewed and confirmed patient insurance details for appointments., made copies and paperwork for doctors, faxed copies to other doctors offices. translated for Spanish speaking patients to doctors and/ or prescription line
- Scheduled appointments efficiently using electronic health record systems.
- Managed incoming calls, directing inquiries to appropriate staff members.
Telemarketer
Roof Guys
Houston, Tx
04.2008 - 06.2008
- Persuaded potential clients to schedule appointments with company representatives by delivering effective sales talks. Able to meet and exceed a call volume of over 100 calls per four hour period. Provided high-quality customer service through strong verbal communication skills. Followed company polices and guidelines regarding telephone contact with potential clients
- Executed outbound calls to inform potential customers about roofing services.
- Informed clients about various roofing options and their associated benefits.
- Managed customer inquiries and provided detailed product information.
Cashier
Barri
Houston, TX
09.2003 - 10.2004
- Provided excellent customer service through individual and team performance. Greeted customers in a way that made them feel comfortable and willing to return. Processed money orders and coordinated wire transfers, maintaining accuracy throughout financial transactions. Maintained accurate written records of transactions. Explained money exchange rates to customers, enhancing their understanding of international transactions.
- Provided guidance to customers during their shopping experience. with purchases and provided excellent service at Bari.
- Handled transactions using cash register with accuracy. and processed transactions efficiently.
- Oversaw cash drawer operations to ensure accuracy. and balanced funds at shift end.
Business Development Center
Team Ford
Houston, TX
04.2003 - 09.2003
- Conducted daily calls to potential customers, utilizing strong verbal communication skills to build a robust telemarketing customer base. Monitored and processed internet sales leads, enabling the company to capitalize on online car purchasing opportunities. Supported the attainment of high customer service ratings through effective communication, problem resolution, and courteous assistance.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed creative strategies during team meetings to improve overall performance.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Skills
- Sustainable cleaning
- Deep cleaning techniques
- Deep-cleaning techniques
- Cleaning schedule organization
- Cleaning supply management
- Quality assurance
- Customer relationship management
- Team collaboration
Languages
English
Spanish
Highlights
Bilingual.
Timeline
Housekeeper
Genesis Cleaning Services
04.2016 - Current
Business Development Center
Tom Peacock Nissan
08.2014 - 10.2014
Daycare Teacher
Kicks and Giggles Daycare
09.2013 - 08.2014
Receptionist
IKP Family Medicine
07.2010 - 06.2011
Telemarketer
Roof Guys
04.2008 - 06.2008
Cashier
Barri
09.2003 - 10.2004
Business Development Center
Team Ford
04.2003 - 09.2003