Jennifer Anderson
Citrus Heights,CA
Summary
Hardworking employee with desire to take on new challenges. Strong worth ethic, exceptional interpersonal skills and customer service, with multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Nail Tech
Self Employed Services
Folsom, CA
04.2001 - Current
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
- Promoted additional services to existing clients in order to increase revenue.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided excellent customer service through friendly interactions with clients.
- Built repeat client base to increase profits and stabilize cash flow.
- Performed high volume of daily customers gel, acrylic and natural manicures.
Owner Wholesale Nail Supply
Nail Innovations Wholesale
Citrus Heights, CA
12.2004 - 05.2012
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Kept records for production, inventory, income and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Citrus Heights Beauty College, Inc.
Citrus Heights, CA12-2000
High School Diploma -
Ponderosa High School
Shingle Springs, CA12-1998
Skills
- Appointment management
- Time Management
- Product Upselling
- Problem-solving skills
- Customer Service
- Operations leadership
- Vendor Relations
- Sales oversight
- Reporting and documentation
- Financial Management
- Human Resources Management
- Business marketing
- Staff hiring
- Operations Management
- Financial Administration
- Business growth and retention
- Budget Management
- Employee Development
- Planning and execution
- Business Development
References
References available upon request.
Timeline
Owner Wholesale Nail Supply
Nail Innovations Wholesale
12.2004 - 05.2012
Nail Tech
Self Employed Services
04.2001 - Current
Citrus Heights Beauty College, Inc.
High School Diploma -
Ponderosa High School