Jennifer Anne Dillon
Lafayette,TN
Summary
Experienced QA Analyst with a proven track record in software testing and quality control. Adept at overseeing quality assurance testing for mobile web and desktop platforms to meet business, product, and end user needs. Skilled in identifying issues, implementing solutions, and streamlining workflows to enhance product reliability. Exceptional communicator bridging the gap between technology and business practices, ensuring high standards in every project.
Overview
30
30
years of professional experience
Work History
Software QA Analyst
PayIt LLC
Kansas City, Kansas
03.2024 - 05.2025
- Worked on a mobile and web platform for mobile web and IVR, ensuring the maintenance of the environment.
- Uncovered issues before they were released to the client's end users by testing E2E workflows.
- Performed UAT testing to make sure the end user experience was enjoyable and straightforward.
- Worked closely with the product team to ensure new features were built as envisioned.
- Started building automatic test scripts in Athlo for automatic test cases.
Lead Application QA Analyst
Claris Health
Nashville, Tennessee
08.2019 - 05.2023
- Assigned the Humana project to this complex project with multiple customizations specific to Humana's intricate workflows.
- Required high levels of analytical/technical skills due to the many APIs, ETL, and app processes running simultaneously.
- Handled end-user testing and environment problems, ensured issues are identified, tracked, and remediated in a timely fashion.
- Pro-actively became a key member engaged and collaborated with Project SMEs, BA, Developers, ETL, QA, and other project team members.
- Provided guidance, training, and mentoring to a small team of QA testers both onshore and offshore.
- Ensured we worked as a team to develop and streamline standards and procedures to ensure a high quality is maintained.
- Help coached and guided fellow team members to improve and build on their skills so they can be successful.
- Heavily involved with Humana's customer support to include incoming tickets, emails, as well as UAT with the client and attending daily/weekly planning meetings.
- Tested the web application End to End processes and the 3rd party integrations (5 in Thrive and CAVO) both front end and back end.
- Participated in the Test Case Creation, prioritization, Regression Testing, and documentation of the application.
- Worked with the product managers and the client to set expectations as to what features were ready to be released and which build they would be released at.
- Helped align and set timelines for the upcoming releases.
- Made sure the expected cards made it into the sprints so they could get pushed to the appropriate upcoming releases.
- Basically double, triple checked everything.
- Demoed the application and new features to business, clients, and users as needed.
Test Engineer
Applause
Framingham, Massachusetts
02.2015 - 08.2019
- Command responsibility over multiple projects, recruit, train, and oversee test teams and work diligently to streamline processes.
- Analyze client's application and create customer test plans to ensure that application is defect free.
- Managed over twenty-five accounts ranging from 5k to 250k with a high C-Sat rate of 90%, resulting in repeat business and increased revenue for the organization.
- Worked closely with clients to ensure they receive expected deliverables.
- Successfully managed a variety of manual QA Test Cycles including Functional, Usability, Security, and Load Test Cycles while overseeing a diverse team of testers throughout the process.
- Collaborate remotely with experts to troubleshoot application defects and communicate with sales representatives and test managers to ensure effective communication, customer satisfaction, and ensure reported issues are handled in a timely manner.
Software QA Tester
Formerly known as uTest
Framingham, Massachusetts
07.2012 - 02.2015
- Successfully handled a variety of manual testing projects across various platforms: web, mobile, and desktop.
- Carefully recording and completing complex and detailed reports on any issues found in the Test platform.
- Developed a variety of supporting documentation tools to assist clients with diagnosis via videos, screenshots, and logs.
- Demonstrated excellent written communication and continually spearheaded detail-oriented written test cases for a variety of clients.
- Recognized as a Gold rated tester, 500+ bugs found, tested over 200 plus companies including Fox, NPR, eBay, Trulia, Microsoft, ESPN, Google, Tech Not, Shutterfly, etc.
Computer Graphics Artist
United States Air Force
Ellsworth AFB, SD
09.1995 - 09.1999
- Served as a Computer Graphics Artist in the Defense's visual information section of the Communication Squadron for the 28th Communications Squadron.
- Oversaw a $400k copier maintenance project, managed the front desk, and assisted clients and military members with a variety of graphic design requests such as logos, clip art for special projects, certificates, posters, and flyers.
- Handled the photography for a wide variety of requests, processed film, and assisted with video channel needs for the base.
- Recognized for efficient setup of audiovisual equipment for special events, created slideshow presentations, and choreographed videos to completion.
Education
Bachelor Degree - Computer Information Technology
Western Kentucky University
Bowling Green, KYAssociate Degree - Science Information Technology
Volunteer State Community College
Gallatin, TNVisual Information Specialist -
Defense Visual Information School-DINFOS
Ft. George Meade, MDSkills
- Quality Assurance
- Manual Testing
- Regression Testing
- SQL/NoSQL Database experience
- Confluence Documentation
- Jira/Bug tracking systems
- Microsoft Office/Google Suite
- Agile Project Management & DLOC Scrum
- User Acceptance Testing (UAT)
- Internal, External and Offshore Team Management
- Analyze and identify testing requirements
- Identify and Resolve issues to mitigate risk
- Create, Schedule and Execute test plans
- Test Case Development
- Test Rail, Zypher, qTest etc
- HTML/CSS/Javascript/PHP
- API Testing with Postman
- Studio 3T Visual Studio Code
- Participate in Impact, Scrum and Planning sessions
- End to End Testing to include third party integrations
- Web App, Mobile and Hardware testing experience
Timeline
Software QA Analyst
PayIt LLC
03.2024 - 05.2025
Lead Application QA Analyst
Claris Health
08.2019 - 05.2023
Test Engineer
Applause
02.2015 - 08.2019
Software QA Tester
Formerly known as uTest
07.2012 - 02.2015
Computer Graphics Artist
United States Air Force
09.1995 - 09.1999
Associate Degree - Science Information Technology
Volunteer State Community College
Bachelor Degree - Computer Information Technology
Western Kentucky University
Visual Information Specialist -
Defense Visual Information School-DINFOS