Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Anaya

Braselton,USA

Summary

Quality assurance professional with keen eye for detail and commitment to ensuring software excellence. Adept at developing and executing test plans to identify defects and improve product quality. Known for collaborative work style and flexibility in dynamic, fast-paced environments, ensuring team success and project completion.

Overview

15
15
years of professional experience

Work History

Software Qa Analyst

Carters Inc
03.2024 - Current
  • Developed and executed comprehensive test plans to ensure software quality and functionality.
  • Collaborated with cross-functional teams to identify and resolve software defects efficiently.
  • Utilized automated testing tools to enhance testing accuracy and reduce time-to-market.
  • Conducted regression testing to verify that new features did not disrupt existing functionalities.
  • Analyzed test results, documenting findings to facilitate continuous improvement initiatives.
  • Mentored junior analysts on best practices for effective test case design and execution.
  • Implemented process improvements that resulted in increased test coverage and reduced errors in production.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
  • Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
  • Maintained robust documentation of test results, providing valuable insights for future development efforts.
  • Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
  • Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
  • Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
  • Enhanced product performance by conducting comprehensive regression testing on new updates.

E-Commerce QA Coordinator

Carters Inc
01.2023 - 03.2024
  • Coordinated project schedules and resources to enhance operational efficiency across departments.
  • Facilitated communication between teams to streamline processes and improve collaboration.
  • Developed training materials and conducted sessions for staff development and onboarding.
  • Implemented process improvements that reduced turnaround times for key projects.
  • Executed manual testing plans to identify defects and ensure product quality.
  • Documented test results, logged defects, and tracked progress in defect management systems.
  • Developed test cases and scripts based on functional specifications.
  • Conducted regression testing to confirm bug fixes and verify system functionality.
  • Coordinated cross-departmental projects to enhance operational efficiency and communication.

Manual QA Tester

Carters
06.2019 - 01.2023
  • Updated testing documentation and QA Wiki sites.
  • Helped create and publish release notes advising of system changes, updates, and enhancements.
  • Created test scenarios based on complex application or system specifications.
  • Maintained manual regression test library with end-to-end test cases.
  • Managed entire testing life cycle with strategic test planning, execution, and results reporting.
  • Completed thorough testing of assigned tickets for scheduled and emergency system releases.
  • Reviewed existing test cases for adequacy of coverage of different user stories.
  • Documented systems defects and other issues using critical analyses.
  • Executed automated tests and analyzed results against requirements.
  • Increase team efficiency by writing automation scripts to handle common checks.
  • Developed testing processes to assess error or bug retests, usability, and database impacts.
  • Verified software compatibility with different programs, operating systems and network environments.
  • Participated in specifying and evolving QA and testing processes.
  • Identified surprising defects through in-depth testing beyond basic requirements.
  • Maintained meticulous test procedure documentation to support replicability and compliance.
  • Met project scope and delivery targets with effective planning and scheduling of testing strategies.
  • Created training documentation on new releases.
  • Maintained extensive library of test cases, updating for current needs.
  • Documented bugs with [Jira] and reported defects to developers.
  • Experience in SFCC/BM and some AWS
  • Review automation run failures and provide feedback or updates for a successful pass
  • Basic level proficiency with API’s, and web services
  • Developed and executed comprehensive test plans to ensure product quality and compliance with industry standards.
  • Collaborated with cross-functional teams to identify software defects and enhance overall user experience.

Call Center Administration

Carters
03.2019 - 06.2019
  • Delivered accurate organizational information about products, services, and procedures.
  • Answered incoming calls, chat messages, and email communications to handle product concerns.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Engaged daily with community using posts, stories, and tweets.
  • Kept messaging consistent with company's brand.

Call Center Representative

Carters
02.2017 - 03.2019
  • Delivered accurate organizational information about products, services, and procedures.
  • Offered actionable solutions for customer concerns, following internal database prompts and company scripts.
  • Accommodated callers with language interpretation and call escalation to specific departments.
  • Answered incoming calls, chat messages, and email communications to handle product concerns.
  • Handled caller needs for sales, service, and account problems.
  • Documented customer transactions, processed payments, and conveyed delivery information.
  • Resolved issues based on thorough investigations of concerns.
  • Completed inquiries and followed up with customers to share findings and offer solutions.
  • Met inbound customer needs while maintaining strict performance targets.

Human Resources Assistant

Fieldale Farms Corporation
08.2010 - 08.2016
  • Fielded HR department inquiries, forwarding calls and messages to relevant personnel.
  • Facilitated daily operations of HR department with general and administrative support.
  • Coordinated new-hire orientation sessions and trained new hires on facility procedures.
  • Supported HR operations with scheduling and coordinating of meetings and trainings.
  • Greeted visitors, answered phones, and managed appointment and interview scheduling.
  • Processed personnel leave-request forms, new hire packets, and benefits information.
  • Processed garnishments, FMLA, benefits, and workers' compensation claims and paperwork.
  • Oriented new employees by explaining policies, benefits and procedures.
  • Made hiring recommendations based on applicant interviews.

Education

High School Diploma -

East Hall High School
Gainesville, GA
05-2010

Skills

  • Test case development
  • Test documentation creation
  • User acceptance testing
  • Manual testing proficiency
  • Mobile application testing
  • API testing experience
  • Cross-browser testing
  • Collaboration and communication
  • Technical writing proficiency
  • Performance testing
  • Test strategy formulation
  • Debugging techniques
  • Agile methodology
  • Software development
  • Regression testing
  • Functional testing
  • Report creation
  • Data validation
  • Project planning
  • Usability testing
  • Quality processes
  • Defect tracking
  • New project development
  • SQL
  • Backlog management
  • Smoke testing
  • Black box testing
  • Sanity testing
  • Accessibility testing
  • System testing
  • Exploratory testing
  • Mobile testing
  • Integration testing
  • Software documentation
  • Test case creation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Software Qa Analyst

Carters Inc
03.2024 - Current

E-Commerce QA Coordinator

Carters Inc
01.2023 - 03.2024

Manual QA Tester

Carters
06.2019 - 01.2023

Call Center Administration

Carters
03.2019 - 06.2019

Call Center Representative

Carters
02.2017 - 03.2019

Human Resources Assistant

Fieldale Farms Corporation
08.2010 - 08.2016

High School Diploma -

East Hall High School

Similar Profiles

CREATE PROFILE
Karina Anaya