Jennifer Antes
Stevensville
Summary
Diligent claims adjuster with a background in evaluating and processing claims efficiently. Proven track record of adjudicating numerous claims by use of automotive knowledge, an understanding of various contract coverages, and strong investigative skills to mitigate warranty fraud. Demonstrates proficiency in price negotiation ensuring fair, cost-effective solutions while prioritizing policyholder satisfaction. Committed to delivering exceptional service and maintaining integrity in all aspects of claims management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Endurance Warranty Services
Northbrook, IL
06.2022 - Current
- Evaluate claims to determine coverage and eligibility per policy terms.
- Conduct quick and through investigations to prevent potential warranty fraud.
- Collaborate with repair facilities to gather necessary information and documentation.
- Analyze documentation and evidence to ensure accuracy.
- Analyze repair estimates and adjust accordingly.
- Conduct peer led training sessions with new team members.
Service Advisor
Campbell Ford Lincoln Mercury Saleen
Niles, MI
11.2018 - 02.2022
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Researched vehicle maintenance history to determine maintenance needs.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Interfaced with technicians, parts department, and managers to stay on top of availability and service procedures.
Service Manager
Midas Muffler
Mishawaka, IN/Niles, MI
01.2018 - 11.2018
- Collaborated with customers to offer solutions to service needs.
- Inspected completed work to assess quality of work provided to make sure repairs were performed correctly.
- Provided detailed sales reports for daily, weekly, and monthly progress.
- Reviewed inventory levels on a weekly basis and reported gains/losses to corporate.
Service Writer/Parts Specialist
Quality Automotive
Mishawaka, IN
07.2017 - 01.2018
- Presented accurate estimated to inform both retail and commercial customers of service charges and expectations.
- Supported service department by pertly pulling parts and updated records.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Service Writer
Midas Muffler
Benton Harbor, MI/South Bend, IN
06.2016 - 12.2016
- Courteously greeted customers and assisted with initiating service requests.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Entered mechanics’ time into system, communicated completed work to customers and closed service work orders.
Customer Relations Specialist
Whirlpool
Benton Harbor, MI
05.2015 - 05.2016
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversation with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer needs and upsold services to maximize sales.
Caregiver
Fresh Perspective Home Care
Kalamazoo, MI
09.2011 - 05.2015
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
Parts Pro
Advanced Auto Parts
Paw Paw, MI
10.2008 - 09.2009
- Received, examined and re-shelved returned parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed complimentary services, battery installation, testing and wiper installations.
Education
Accounting
Ferris State University
Big Rapids, MI12.2011
Automotive
Southwestern Michigan College
Dowagiac, MI05.2008
Automotive
Coloma High School
Coloma, MI01.2006
Skills
- Extensive automotive knowledge
- Documentation and Reporting
- Claims investigation
- Attention to detail
- Team collaboration
- Active listening
- Coaching and mentoring
- Critical thinking
- Organization
- ProDemand
- Alldata
Certification
- Service Advisor Level 1, Ford Motor Company, MI
- Service Advisor Level 2, Ford Motor Company, MI
- Service Advisor Level 3, Ford Motor Company, MI
Timeline
Claims Adjuster
Endurance Warranty Services
06.2022 - Current
Service Advisor
Campbell Ford Lincoln Mercury Saleen
11.2018 - 02.2022
Service Manager
Midas Muffler
01.2018 - 11.2018
Service Writer/Parts Specialist
Quality Automotive
07.2017 - 01.2018
Service Writer
Midas Muffler
06.2016 - 12.2016
Customer Relations Specialist
Whirlpool
05.2015 - 05.2016
Caregiver
Fresh Perspective Home Care
09.2011 - 05.2015
Parts Pro
Advanced Auto Parts
10.2008 - 09.2009
Automotive
Coloma High School
Accounting
Ferris State University
Automotive
Southwestern Michigan College