Jennifer Apela
‘Aiea
Summary
Dynamic and detail-oriented professional with extensive experience in aircraft cleaning at Hawaiian Airlines. Proven expertise in safety compliance and waste management, ensuring pristine environments. Recognized for exceptional time management and training abilities, consistently enhancing team efficiency and guest satisfaction. Committed to maintaining high standards of cleanliness and service excellence.
Overview
14
14
years of professional experience
Work History
Cleaner
Hawaiian Airlines
08.2022 - Current
- Responsible for cleaning exterior and interior of aircraft as well as organizing warehouse and hangar.
- Maintained cleanliness and sanitation in passenger areas and aircraft cabins.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Managed waste disposal in compliance with safety regulations and company policies.
- Inspected facilities for cleanliness and reported maintenance issues promptly.
- Assisted in training new staff on cleaning protocols and procedures.
- Followed safety guidelines to ensure a secure working environment for all employees.
Server
Disney Aulani
05.2012 - 08.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to guests at themed resort.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on company standards and service protocols.
- Managed guest inquiries and resolved concerns with professionalism and care.
- Followed safety and sanitation guidelines to maintain a safe dining environment.
- Provided excellent customer service to ensure satisfaction.
Banquet Server
Four Seasons Koolina
08.2017 - 11.2020
- Set up banquet tables according to event specifications and standards.
- Served food and beverages to guests during events with attention to detail.
- Assisted in maintaining cleanliness and organization of dining areas throughout events.
- Collaborated with kitchen staff to ensure timely service of meals and drinks.
- Responded promptly to guest inquiries and requests during events.
- Followed safety and sanitation guidelines while handling food and equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Replenished buffet lines with fresh foods as needed.
Server
Monkeypod Kitchen Koolina
11.2013 - 01.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to guests at themed resort.
- Assisted in training new servers on company standards and service protocols.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Followed safety and sanitation guidelines to maintain a safe dining environment.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Education
High School -
Aiea High School
01-1998
associate degree -
Leeward community college
Skills
- Aircraft cleaning
- Waste management
- Safety compliance
- Facility inspection
- Cleaning protocols
- Time management
Timeline
Cleaner
Hawaiian Airlines
08.2022 - Current
Banquet Server
Four Seasons Koolina
08.2017 - 11.2020
Server
Monkeypod Kitchen Koolina
11.2013 - 01.2016
Server
Disney Aulani
05.2012 - 08.2023
High School -
Aiea High School
associate degree -
Leeward community college