JENNIFER APONTE
Danbury,USA
Summary
Ambitious and dedicated Commercial Loan Administrator with 15+ years of experience in customer service and managing and maintaining loan portfolios. Proven ability to work independently and as part of a team.
Overview
12
12
years of professional experience
Work History
Commercial Loan Administrator III
Ives Bank
04.2022 - Current
- Ensure effective customer service by promptly responding to inquiries and requests
- Process and manage various types of loans
- Review all documents for accuracy and completeness
- Manage oversight to ensure we are complying from a Reg B perspective
- Proactively manage financials, communicating requests via letters and emails as necessary
- Quote and process loan payoffs, provide releases of mortgage and or UCC-3’s.
- Provide diligent administrative support to Lending Officers, aiding in transaction processing, customer inquiry resolution and problem solving
- Pull environmental reports and set them to monitor once loan is active
- Manage investor loan payments (Lead and Non-Lead)
- Generated and distributed variety of daily, weekly and monthly reports.
- Provided technical support during onboarding and throughout various stages of pipeline.
Loan Servicing
Savings Bank of Danbury
08.2015 - 04.2022
- Set up various types of loans (residential mortgages, Commercial mortgages and lines of credit)
- Review all new loan documents for accuracy and track missing documents
- Process mortgage payments, charge-off recoveries and fees
- Process rate changes weekly and month end
- Disburse Real Estate tax payments f
- Track insurance
- Provide excellent quality customer service
Call Center Operator
Eastern Account Systems
07.2013 - 08.2015
- Effectively managed inbound/outbound calls
- Analyzed customer accounts to facilitate effective collection strategies and improve service delivery
- Boosted payment collection rates through effective communication and negotiation
- Heavy data entry and database navigating
Education
High School Diploma -
Aquinas High School
The Bronx, NY06.2003
Skills
- Loan processing expertise
- Time management proficiency
- Attention to detail
- Customer communication
- Financial information monitoring
- Payment processing
- Document review
- Transaction processing
Languages
Spanish
Timeline
Commercial Loan Administrator III
Ives Bank
04.2022 - Current
Loan Servicing
Savings Bank of Danbury
08.2015 - 04.2022
Call Center Operator
Eastern Account Systems
07.2013 - 08.2015
High School Diploma -
Aquinas High School
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