Jennifer Arce
Auburn,US
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
4
4
Certificate
Work History
Business Services Consultant
Machen Mcchesney
01.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
Center Manager
European Wax Center
06.2023 - 12.2023
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Processed payroll for over 50 employees as part of sound human resources and financial management strategies.
- Increased Sales and KPI performance by 10% through weekly individual training with employees
- Highest Wax Pass Sales in District 2021 and 2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization focusing on proper protocols and customer service standards.
Assistant Operations Manager
Sherwin Williams Co
08.2022 - 05.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Managed over 50 customer calls per week using Lead Generation
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant Manager
European Wax Center
08.2020 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed over 70 customer calls per day
- Increased sales by 20% through Wax Pass Savings Program Sales
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Teller
Wells Fargo
05.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
BBA - Business Administration | Minor: Accounting
Auburn University in Montgomery
Montgomery05.2022
Associate of Applied Science - Accounting
Southern Union State Community College
Opelika, AL05.2020
Skills
- Data Analysis
- Account Management
- Operations Oversight
- Customer Relationship Management
- Data Management
- Payroll Operations
- Business Analysis
- Data Analytics
- Financial Recordkeeping
- Accounting
- Quickbooks
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never give in except to convictions of honor and good sense.
Winston Churchill
Timeline
Business Services Consultant
Machen Mcchesney
01.2024 - Current
Center Manager
European Wax Center
06.2023 - 12.2023
Assistant Operations Manager
Sherwin Williams Co
08.2022 - 05.2023
Assistant Manager
European Wax Center
08.2020 - 08.2022
Teller
Wells Fargo
05.2019 - 08.2020
BBA - Business Administration | Minor: Accounting
Auburn University in Montgomery
Associate of Applied Science - Accounting
Southern Union State Community College
Certification
- Administrative Assistant with Bookkeeping and Quickbooks License (Auburn University Outreach)
- Intuit Quickbooks User Certification
- Intuit Quickbooks ProAdvisor Certification
- Intuit Quickbooks Bookkeeping Certification
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