JENNIFER ARIE

Work History

Commerce7

09.2020 - Current

Started with the company as an Enterprise Project Manager and promoted several times. Currently, I am the Director of Onboarding where I lead a team comprised of onboarding and education specialists.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Identify and implement new onboarding processes that have resulted in a 25% reduction in time to launch for onboarding clients
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Successfully coaching and empowering the team to change the approach to customer interaction to be more proactive and empathetic, which has increased our customer experience score by 40%
Led the efforts to implement live chat as a new channel for our customers to seek support

Truvi Commerce

06.2019 - 08.2020

Successfully onboarded, trained, and supported 40 customers onto truvi's SaaS platform.
Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.

WineDirect

10.2014 - 05.2019

Promoted from Account Manager to Director of Professional Services over five years, managing a team of more than 15 customer success professionals that were responsible for onboarding, data migration and client training needs
Reduced time to value by for onboarding clients by 30% by overseeing the refinement of the onboarding process that resulted in a streamlined, outcome focused implementation
Developed a client training program, including group and private training, resulting in a new revenue stream for WineDirect
Improved the data migration experience by analyzing the full data migration process and collaborating with the team to introduce process improvements in each stage.

Stretch-n-Grow of Pearland & Friendswood

01.2010 - 04.2014

Premier provider of children's fitness programs in child care facilities in a designated territory, teaching PE, cheerleading, dance, and sports skills for preschool children
Purchased a fresh, never-developed franchise territory and rapidly grew to 3 territories, one of the top producing areas in Stretch-n-Grow Int'l
Coached and managed a team of instructors, who were responsible for teaching the classes at locations Successfully cultivated and developed relationships with Owners and Directors to earn a contract at the school to provide services, earning a stellar reputation within the community.

Got Net Security

08.2006 - 12.2009

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Developed customized account plans for clients to help them achieve their business goals.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.