Jennifer Armstrong
Creve Coeur,MO
Summary
Competent Behavioral Health Clinical Supervisor with demonstrated understanding of services, programs and resources. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance and training needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Supervisor Behavioral Health
Mercy Hospital St. Louis
04.2023 - Current
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Registered Nurse- Emergency Department
Mercy Hospital St. Louis
02.2021 - 04.2023
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
Student Nurse- Emergency Department
Mercy Hospital South
03.2019 - 02.2021
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
Pharmacy Technician
Mercy Hospital South
04.2015 - 03.2019
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
Medication Reconciliation Technician
Mercy Jefferson Hospital
09.2013 - 04.2015
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
Pharmacy Technician
Mercy Hospital South
01.2005 - 09.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
Chamberlain College of Nursing
Downers Grove, IL06.2024
Bachelor of Science - Nursing
Chamberlain College of Nursing
Downers Grove, IL10.2021
Diploma - Nursing
Lutheran School of Nursing
St Louis, MO02.2021
Skills
- Clinical Training
- Staff Scheduling
- Team Supervision
- Clinical assessment
- Staff Development
- Staff Management
- Basic Life Support for Health Care Providers (BLS)
- Patient Safety
- Patient Advocacy
Affiliations
- American Association of Nurse Practitioners
- Association of Missouri Nurse Practitioners
- American Nurse Association
- American Psychiatric Nurses Association
Certification
- CPhT - Certified Pharmacy Technician
- Trauma Nurse Core Course Certification Training - January 2022
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Sexual Assault Nurse Examiner
Timeline
Clinical Supervisor Behavioral Health
Mercy Hospital St. Louis
04.2023 - Current
Registered Nurse- Emergency Department
Mercy Hospital St. Louis
02.2021 - 04.2023
Student Nurse- Emergency Department
Mercy Hospital South
03.2019 - 02.2021
Pharmacy Technician
Mercy Hospital South
04.2015 - 03.2019
Medication Reconciliation Technician
Mercy Jefferson Hospital
09.2013 - 04.2015
Pharmacy Technician
Mercy Hospital South
01.2005 - 09.2013
Master of Science - Psychiatric Mental Health Nurse Practitioner
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Diploma - Nursing
Lutheran School of Nursing