Jennifer Arroyo

• Delivered a friendly, positive experience to customers while developing strong communication skills and evaluating several strategies to increase sales.
• Advanced in career by networking with management officials and becoming an official accounting assistant after starting as a cashier.
• Issued and communicated financial statements, followed by assisting in the execution of formal discussions revolving around potential new marketing strategies while drawing attention to any future discrepancies under the wing of the store's certified CPA.
• Accelerated the establishment of sales forecasts, goals, and store wide strategies for existing partners, based on potential variables such as local events, weather, and potential promotions, and assisting new partners in their own development.
• Responsible for assisting customer concerns developing customer service skills and assisted in establishing standard procedures for POS based on the potential issues (such as refunds, voids, replacements, etc.).
• Assisted in the creation of compelling sales presentations, showcasing advertising opportunities based on financial reports.
• Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.

During the time of my internship, I looked to retail as a means for financial security, as well as experience in chain clothing companies.

AKIRA (Dec. 2021 - May 2022)

• Responsible for maintaining the store's environment, whether that's delegating or handling basic repairs, preforming preventative maintenance, or assigning sanitation solutions appropriately to ensure safety and sanitary expectations.
• Maintained attention to detail mindset throughout sales floor in order to appeal to customers, driving sales performance.
• Created personal relationships with customers to build trust between the store and them. This made customers feel welcomed and safe in the store as I was also assisting with any fashion needs or concerns.

Unique Thrift Store (June 2022 - Sep. 2022)

• Created systems to better adapt to the fast-paced environment when required.
• Welcomed customers, encouraging them to donate more items to help with the company's mission with partnerships in charity (Epilepsy Foundation).
• Priced donation items based on their condition as well as maximizing profit for the company's sales goals.

Burlington Coat Factory Co. (March 2024 - Present)

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Educate customers on benefits received from loyalty members and credit card holders as a means retain business.

Even though retail is my field of expertise, I leaned into the food industry to learn about other markets and expand my skill set in other sectors of the labor force.

The Wendy's Co. (Sep. 2022 - Feb. 2023)

• Coordinated with several local franchises and executing transfers within an hour to account for product shortages at my location or at fellow franchises.
• Trained all new employees as I had advanced to a team trainer from a cashier. Trained employees based on their preferred teaching styles and encouraged for autonomous decisions to be made with the company's interests in mind. Resulting in the genuine interest of the company and a positive work environment.
• Personally developed training curriculum/closing times and procedures for maximum efficiency.
• Created and executed training schedules for new employees, varying on the needs of the business, and creating schedules for roll outs of new products.

Portillo's (Aug. 2023 - Nov. 2023)

• Improving SMG scores as I would encourage customers to truthfully provide feedback for areas of improvement.
• Maintained an accurate cash drawer, reconciling discrepancies to the penny.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.