Jennifer Arwine-Lucas
LaCygne,KS
Summary
Experienced in maintaining a safe and secure environment. Successfully reported two casino guests from the FBI\'s most wanted list. Provided valuable support to a security guard in identifying a casino player who was violating the loss limit. She was wrongfully terminated for reporting the violations but won a lawsuit against the casino. Consistently reported compliance violations in previous roles within the casino and cannabis industries, showcasing commitment to upholding regulations and ensuring a fair and lawful environment.
Overview
24
24
years of professional experience
Work History
Cultivation Inventory Control Associate
Show Me Organics
12.2021 - Current
- Coordinate efforts with leadership team and different production heads.
- Verify that every plant exceeding eight inches in height is tagged with a Metrc tag.
- Managed transitions of rooted plants in Metrc system through various stages from clone to distribution.
- Maintained accurate physical plant process records by updating METRC and Leaf Logix weekly.
- Prepared detailed records of harvest weights by creating comprehensive spreadsheets.
- Logged weights of harvested cuts in Metrc system.
- Proficiently used Microsoft Excel to troubleshoot computer integration audit issues with third-party software.
- Maintained accuracy in records through reconciliation of cull and harvest tags.
- Provided an additional layer of observation by tagging plants and reporting any concerns to management.
- Utilized creative thinking to write and develop SOPs, training PowerPoints, internal forms and documents.
- Managed multiple functions, including supervision and employee training.
Fraud Customer Service Representative/Call Center
U. S. Bank
05.2020 - 12.2021
- Monitored and maintained compliance with regulatory standards in remote account management.
Surveillance Operator
Eldorado Resorts
01.2020 - 04.2020
- Monitored gaming, operations, and back-of-house areas of casino and outlets utilizing video surveillance systems.
- Observed infractions and reported them promptly to involved parties such as casino executives, regulatory bodies, local police department.
- Utilized multiple data sources for thorough investigative processes.
- Oversaw all cage and count transactions, ensuring compliance with federal and state regulations.
Table Games Supervisor
Harrah’s NKC Hotel and Casino
01.2014 - 01.2020
- Directed the work of 10 employees and handled operations oversight for table games on scheduled shift periods.
- Directed rotational table assignments for 150 employees, ensuring smooth transitions.
- Coordinate reservations and cancellations for guest accommodations.
- Reported MTL and CTR in compliance with Anti-Money Laundering regulations.
- Displayed comprehensive knowledge of regulations and game mechanics alongside proficiency in calculation techniques.
- Assure that check (money) racks are filled at all times
- Settle disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games
- Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions
- Remaining alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior
- Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary
- Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits
- Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
- Prepares and coordinates the periodical performance review of assigned personnel
- Spends the majority of time interviewing, training, and selecting employees
- Conduct Performance Reviews
Table Games Dealer
Harrah’s NKC Hotel and Casino
01.2010 - 01.2014
- Welcomed and engaged with customers in the Table Games area.
- Facilitated games by dealing pieces, evaluating results, and processing payments.
- Enhanced game integrity through vigilant observation.
- Verified and signed relevant paperwork.
- Tracked multiple players' levels and duration of play.
- Consistently met attendance guidelines while adhering to regulatory, departmental and company policies.
- Delivered exceptional service to guarantee optimal guest satisfaction.
Senior Slot Supervisor/Manager on Duty
7th Street Casino
01.2009 - 01.2010
- Managed team operations of slot attendants and supervisors.
- Authored comprehensive evaluations and constructive development plans.
- Investigated suspicious activities associated with slot machine operations.
- Provided support to a parallel department during high business levels.
- Directly monitoring, coaching, and developing employees on performance and execution of job duties
- Authored comprehensive reports for various departments.
Acting Slot Supervisor/Slot Lead
Harrah's NKC Hotel and Casino
06.2001 - 01.2005
- Ensured top-notch guest experience through a consistently upbeat attitude.
- Resolved client disagreements with skilled professionalism and courtesy.
- Safeguarded company assets and verified jackpots.
- Oversaw dispatch duties to maintain sufficient floor staffing.
- Executed and authenticated slot payout forms with precision.
- Guaranteed adherence to federal currency transaction reporting regulations.
- Conducted minor machinery repairs.
- Mentored and guided recruits for improved performance.
Education
Johnson County Community College
Associate Arts Degree - Criminal Justice
Metropolitan Community College
05.2022
Cannabis Agriculture and Horticulture -
Northwest Missouri State University
03.2022
Skills
- Word
- Excel
- Power Point
- Publisher
- Social media
- Leaf Logix
- Dutchie
- Metrc
Professional References
- Chad Smith, Table Games Manager, 816-739-1294
- Michael Littlejohn, Platinum Realty, 816-651-4955
- Jim Corder, Harrah's Table Games Supervisor, 816-506-7882
- Christina Knowles, Table Games Dealer, 816-215-9238
Hobbies and Interests
- Gardening
- Permaculture
- Raising Chickens
- Home Remodeling
Professional Accomplishments
I started an investigation that uncovered a flaw in VGT software that saved companies thousands of dollars. This investigation was taken over by the FBI and it led to the arrest of two individuals for their fraudulent behavior at 7th Street Casino.
Accomplishments
My biggest accomplishment is that I taught my oldest son who was born blind, algebra. I also taught him to ride a bike and swim. Anything is possible if you have faith.
Timeline
Cultivation Inventory Control Associate
Show Me Organics
12.2021 - Current
Fraud Customer Service Representative/Call Center
U. S. Bank
05.2020 - 12.2021
Surveillance Operator
Eldorado Resorts
01.2020 - 04.2020
Table Games Supervisor
Harrah’s NKC Hotel and Casino
01.2014 - 01.2020
Table Games Dealer
Harrah’s NKC Hotel and Casino
01.2010 - 01.2014
Senior Slot Supervisor/Manager on Duty
7th Street Casino
01.2009 - 01.2010
Acting Slot Supervisor/Slot Lead
Harrah's NKC Hotel and Casino
06.2001 - 01.2005
Johnson County Community College
Associate Arts Degree - Criminal Justice
Metropolitan Community College
Cannabis Agriculture and Horticulture -
Northwest Missouri State University
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